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Automatic Violation Notice

Admin Portal Payments and Transaction Flow

The Automatic Violation Notice Script sends New and Past Due violation notice emails to ParkAdmin...

Collections Module

Admin Portal Payments and Transaction Flow

Accessing the Collections Module There are several steps leading up to a collection since ofte...

Updated 5 days ago by Cedar Boulianne

What does a refund look like in the system?

Admin Portal Payments and Transaction Flow

What does a Refund do in OPS-COM? Think of a refund as hitting the "undo" button for a completed...

Updated 5 days ago by Shannon Jones

Cancel Transaction

Admin Portal Payments and Transaction Flow

Cancelling On the Transaction Details screen you can see the different options available. You ca...

Adjustments

Admin Portal Payments and Transaction Flow

Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the...

Adjusting a violation to zero dollars

Admin Portal Payments and Transaction Flow

Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to...

Types of Reimbursement

Admin Portal Payments and Transaction Flow

Cancel Transaction To cancel a transaction before a payment is processed When would you can...

Payment Processing Models

Admin Portal Payments and Transaction Flow

Using a Gateway This is being phased out as the method for handling payments. Using Hosted Pa...

Payments and Transaction Flow

Admin Portal Payments and Transaction Flow

The flow is a 3 step process, which includes:  User/Admin link item to user User makes paymen...

Notice Letter Report

Admin Portal 🚓Violations/Citations and Appeals - Vio...

Introduction The letter report page shows a list of users within the system who are eligible to ...

Managing Violation/Citation Appeals

Admin Portal 🚓Violations/Citations and Appeals - Vio...

The Appeals Report in OPS-COM provides administrators with a centralized view to review, manage, ...

Updated 5 days ago by Cedar Boulianne

Edit a Violation

Admin Portal 🚓Violations/Citations and Appeals - Vio...

Searching for the Violation Follow the steps to search for a violation - Search for a Violation ...

Paying a Violation

Admin Portal 🚓Violations/Citations and Appeals - Vio...

Click Violations then Search. 2.The Violation Search screen displays. Enter the violation ...

Search for a Violation

Admin Portal 🚓Violations/Citations and Appeals - Vio...

To search for violations hover over the Violations icon and click Search. The Violation Search...

Updated 5 days ago by Cedar Boulianne

Configure Violations to a Person

Admin Portal 🚓Violations/Citations and Appeals - Vio...

Setting up Violation Entries  Before you can issue violations you must enable Link violations to...

Updated 5 days ago by Shannon Jones

Creating a Violation on the Admin Portal

Admin Portal 🚓Violations/Citations and Appeals - Vio...

Manual Violation Entry in OPS-COM allows administrators to record violations directly into the sy...

Updated 5 days ago by Cedar Boulianne

Security PIN on Violations - How is it used

Admin Portal 🚓Violations/Citations and Appeals - Vio...

The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Tic...

Ticket Warnings Explained

Admin Portal 🚓Violations/Citations and Appeals - Vio...

Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of th...

Guide to System Settings

Adminstrators - Setup & Configuration System Configuration

System Settings in OPS-COM provide administrators with comprehensive control over the core functi...

Updated 5 days ago by Shannon Jones

Form 11 Shortcodes

Adminstrators - Setup & Configuration Content & Design

Information When issuing a Form 11, there are a number of shortcodes that can be placed in the t...

Updated 5 days ago by Nicole