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Technical Schematic - Step #1
Setting Up Send an email to the offenders primary driver that they have a new violation. Gene...
Automatic Violation Notice
The Automatic Violation Notice Script sends New and Past Due violation notice emails to ParkAdmin...
Collections Module
Accessing the Collections Module There are several steps leading up to a collection since ofte...
What does a refund look like in the system?
What does a Refund do in OPS-COM? Think of a refund as hitting the "undo" button for a completed...
Cancel Transaction
Cancelling On the Transaction Details screen you can see the different options available. You ca...
Adjustments
Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the...
Adjusting a violation to zero dollars
Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to...
Types of Reimbursement
Cancel Transaction To cancel a transaction before a payment is processed When would you can...
Payment Processing Models
Using a Gateway This is being phased out as the method for handling payments. Using Hosted Pa...
Payments and Transaction Flow
The flow is a 3 step process, which includes: User/Admin link item to user User makes paymen...
Notice Letter Report
Introduction The letter report page shows a list of users within the system who are eligible to ...
Managing Violation/Citation Appeals
The Appeals Report in OPS-COM provides administrators with a centralized view to review, manage, ...
Edit a Violation
Searching for the Violation Follow the steps to search for a violation - Search for a Violation ...
Paying a Violation
Click Violations then Search. 2.The Violation Search screen displays. Enter the violation ...
Search for a Violation
To search for violations hover over the Violations icon and click Search. The Violation Search...
Configure Violations to a Person
Setting up Violation Entries Before you can issue violations you must enable Link violations to...
Creating a Violation on the Admin Portal
Manual Violation Entry in OPS-COM allows administrators to record violations directly into the sy...
Security PIN on Violations - How is it used
The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Tic...
Ticket Warnings Explained
Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of th...
Guide to System Settings
System Settings in OPS-COM provide administrators with comprehensive control over the core functi...