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Managing Incident Categories and Sub-Categories

Adminstrators - Setup & Configuration Incidents Configuration

Incident Categories and Sub-Categories in OPS-COM are used to define and classify incidents repor...

Updated 2 weeks ago by Cedar Boulianne

Managing Ethnic Types

Adminstrators - Setup & Configuration Incidents Configuration

Ethnic Types in OPS-COM allows administrators to define and manage a picklist of ethnic classific...

Updated 2 weeks ago by Cedar Boulianne

Viewing Your Waitlist Position

OPS-COM User Portal

Ever wonder where you stand on a waitlist? OPS-COM makes it easy to keep track! You can see your ...

Updated 2 weeks ago by Cedar Boulianne

Best Practices

Enforcement App Best Practices

Know your Version It is important to always be running the latest version of OPS-COM for Android...

Updated 2 weeks ago by Cedar Boulianne

Appealing Your Parking Violation

OPS-COM User Portal

Think a parking ticket might have landed on your windshield unfairly? No worries, we're here to h...

Updated 3 weeks ago by Laurie McIntosh

Configuring Multi-Factor Authentication on the User Portal

Adminstrators - Setup & Configuration System Configuration

Multi-Factor Authentication (MFA) adds a crucial second layer of security to user accounts in OPS...

Updated 3 weeks ago by Cedar Boulianne

Uploading and Managing Files

Adminstrators - Setup & Configuration System Configuration

The Manage Files section in your OPS-COM Admin site provides a centralized repository for all fil...

Updated 3 weeks ago by Cedar Boulianne

Password and Security Settings

Adminstrators - Setup & Configuration System Configuration

The Security Settings in OPS-COM provide administrators with critical tools to enforce robust pas...

Updated 3 weeks ago by Shannon Jones

Translations

Adminstrators - Setup & Configuration Content & Design

Where are Translations Supported Currently, translations are only supported on the user side, ho...

Templates and Design

Adminstrators - Setup & Configuration Content & Design

Overview The User Portal system allows your clients to register, add vehicles, purchase permits ...

Updated 3 weeks ago by Cedar Boulianne

Pages and Content Blocks

Adminstrators - Setup & Configuration Content & Design

Accessing System Messaging To access and manage your System Messaging navigate to the gears icon...

Updated 3 weeks ago by Cedar Boulianne

Email Templates

Adminstrators - Setup & Configuration Content & Design

Email Templates in OPS-COM allow administrators to customize the content and appearance of automa...

Updated 3 weeks ago by Cedar Boulianne

User Portal Branding and Setup

Adminstrators - Setup & Configuration Content & Design

OPS-COM administrators can define global default branding for the User Portal. By configuring the...

Updated 3 weeks ago by Cedar Boulianne

Create or Refresh a Preview Space

Adminstrators - Setup & Configuration Admin Tools & Data Maintenance

Preview Spaces in OPS-COM provide clients and support staff with a secure, isolated testing envir...

Updated 3 weeks ago by Shannon Jones

Purging Incidents

Adminstrators - Setup & Configuration Admin Tools & Data Maintenance

The ability to purge incidents from OPS-COM allows administrators to permanently remove outdated ...

Updated 3 weeks ago by Shannon Jones

Lot Groups Management

Adminstrators - Setup & Configuration Parking Configuration

Lot Groups in OPS-COM allow administrators to logically group similar parking lots together, trea...

Updated 3 weeks ago by Shannon Jones

Display Waitlist Position - Released June 2025

2025 Wishlist Items in Progress

🎉 Exciting news for OPS-COM waitlists! 🎉 We've made it super easy for your clients to see their s...

Updated 3 weeks ago by Shannon Jones

Restricting Payment of Violations in Court Requested Conviction (CRC) Status

Admin Portal 🚓Violations/Citations and Appeals - Vio...

 Click System Configuration, System Settings to ensure the settings that pertain to Collections...

Updated 3 weeks ago by Cedar Boulianne

Email Headers and Footers

Adminstrators - Setup & Configuration Content & Design

Email Headers and Footers in OPS-COM allow administrators to define and manage reusable layout co...

Updated 3 weeks ago by Cedar Boulianne

OPS-COM on the Web

Enforcement App

In order for this feature to work properly, the tablet must be in an area in which it...

Updated 3 weeks ago by Cedar Boulianne