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Customer Support FAQ

Product Info

How do I launch a support ticket? The best way to launch a support ticket is to email support@OP...

Updated 2 months ago by Cedar Boulianne

Launching a Critical Support Ticket

Product Info

Only tickets marked Critical will trigger the after hours notification process. Please note, Crit...

Updated 2 months ago by Cedar Boulianne

Active Vehicle Report

Admin Portal Vehicle Management

This article describes the Active Vehicles Report, a tool designed to identify users who have sig...

Updated 2 months ago by Cedar Boulianne

Plate and Vehicle Alarms

Admin Portal Alarms

OPSCOM's alarm system provides critical real-time notifications for specific events, such as a fl...

Updated 2 months ago by Cedar Boulianne

Zebra Sticker Printers

Admin Portal ?Permit Management - ParkAdmin

This article provides a comprehensive guide for configuring Zebra sticker printers for use with t...

Updated 2 months ago by Cedar Boulianne

Form Field Types

Admin Portal Forms Module

This article provides a detailed overview of the various field types available when building a cu...

Updated 2 months ago by Cedar Boulianne

Viewing Form Entries

Admin Portal Forms Module

This article describes how to view, search, and manage user submissions for custom forms. This fe...

Updated 2 months ago by Cedar Boulianne

Pay Station Status

Admin Portal ?Permit Management - ParkAdmin

This article describes the Pay Station Status lookup tool, used for searching and verifying tempo...

Updated 2 months ago by Cedar Boulianne

Real-Time Parking Map

Admin Portal ?Permit Management - ParkAdmin

This article describes the setup and use of the Real-Time Parking Map. This feature provides a pu...

Updated 2 months ago by Cedar Boulianne

Altering the Price of Unpaid Standard Permits

Admin Portal ?Permit Management - ParkAdmin

This article describes the process for editing the cost of an unpaid standard permit for a specif...

Updated 2 months ago by Cedar Boulianne

Setting Permit State for a Lost or Stolen Permit

Admin Portal ?Permit Management - ParkAdmin

This article describes the process for managing a lost or stolen permit. This involves switching ...

Updated 2 months ago by Cedar Boulianne

Awaiting Payment - Permits

Admin Portal ?Permit Management - ParkAdmin

This article describes the Permits Awaiting Payment report, a tool used to manage and communicate...

Updated 2 months ago by Cedar Boulianne

Testing Your WIFI Connection

[Beta] Ionic iOS & Android Enforcement ... Troubleshooting & Info

Download a WIFI Analyzer Application This app could be installed on a cell phone a...

Updated 2 months ago by Jaydon Jones

Ionic - Handheld Training (Coming Soon)

[Beta] Ionic iOS & Android Enforcement ... Troubleshooting & Info

Slides Presentation (Slideshow Coming Soon) Videos Linked in the Presentation (New Videos Co...

Updated 2 months ago by Jaydon Jones

Permit Search

Admin Portal ?Permit Management - ParkAdmin

This article describes the Permit Search tool, a central hub for finding, managing, and reporting...

Updated 2 months ago by Cedar Boulianne

User - Vehicles Tab

Admin Portal ?User Management

The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove ve...

Updated 2 months ago by Cedar Boulianne

Allocate Lockers

Admin Portal ?Locker Management

This article describes the process of setting up and managing your locker inventory using the Loc...

Updated 2 months ago by Cedar Boulianne

Locker Switch

Admin Portal ?Locker Management

This article describes the Locker Switch tool, which allows administrators to reassign a user to ...

Updated 2 months ago by Cedar Boulianne

Locker Sales Windows

Admin Portal ?Locker Management

This article describes how to use the Locker Sales Window tool to create and manage the timeframe...

Updated 2 months ago by Cedar Boulianne

Non Returning Users Report

Admin Portal ?Locker Management

This article describes the Non-Returning Users Report, a tool that helps identify students who re...

Updated 2 months ago by Cedar Boulianne