Admin Portal Permit Purchase with Credit Card

The Admin Portal Permit Purchase with Credit Card process allows administrators to manually purchase and assign a parking permit on behalf of a user. Its primary purpose is to seamlessly facilitate over-the-phone or in-person permit sales while securely processing payments through your integrated payment provider. This article is intended for OPS-COM administrators.

Setup and Configuration

There is no specific system configuration required to use this feature, provided your third-party payment provider and permit inventory are already established. Processing a permit purchase is a standard administrative action available to users with the appropriate user management and payment processing permissions enabled on their account profile.

Using this Feature

Administrators can navigate the assignment and checkout process for a permit using a credit card in just a few steps.

1. Navigate to the specific user's dashboard on the admin portal.

2. Click the Parking tab to begin the assignment process.

3. Choose either the next permit available or select a specific permit number on the Confirm Parking Permit Registration page.

4. Click the Purchase this Permit button to continue.

5. Review the items listed on the Payments Due screen.

6. Choose the appropriate credit card payment provider from the available payment methods.

7. Click the Submit Payment Information button.

8. Click the Submit Payment Information button again on the confirmation screen to proceed to the external payment gateway.

9. Fill out the payment provider's input form with the credit card details.

10. Click the Make Payment button to complete the purchase.

Key Information Displayed

• Transaction Record: Once the payment is successfully processed, the screen will display a detailed transaction record. This includes the unique confirmation number, which is permanently stored in the user's payment history and can be easily retrieved using system search tools.

Best Practices and Considerations

[!WARNING] Payment Security: When taking a payment over the phone, never write down or permanently store the user's credit card information. Always enter the details directly into the payment provider's secure gateway in real-time to maintain strict PCI compliance.

• Verify User Profiles: Always verify you are processing the transaction on the correct user profile before proceeding to the payment gateway. Charging the wrong account can create administrative complications and require manual refunds.

• Searchable Transactions: Encourage staff to provide the user with the generated confirmation number before ending the call, as this number can be used later to quickly locate the transaction if the user has any future inquiries.