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Edit Primary Driver

This article explains the process for OPS-COM administrators to set or change the Primary Driver for a vehicle. The Primary Driver designation is used to identify the main user responsible for a vehicle, ensuring they receive all official communications like violation notices. This guide is essential when a vehicle is associated with multiple user profiles.

Setup & Configuration

The option to change the Primary Driver is only available when a single vehicle is associated with two or more user profiles. If a vehicle is only linked to one user, that user is automatically designated as the Primary Driver, and the selection field will not be visible.

The Primary Driver designation is managed from the vehicle editing screen within any associated user's profile.

How to Change the Primary Driver

  1. Navigate to the User's Profile: Hover over User Management and click User Search. Find any user associated with the vehicle and click on their Username to open their Profile Page.

  2. Access Vehicle Information: Click the Vehicles tab.

  3. Open Edit Vehicle Screen: In the list of vehicles, locate the desired vehicle and click the hyperlinked license Plate. This will open the Edit Vehicle screen.

  4. Select the New Primary Driver: Locate the Primary Driver drop-down menu. The list will contain all users associated with the vehicle.

  5. Click the menu and select the name of the user you want to designate as the new Primary Driver.

  6. Save the Changes: Click the Update Vehicle button to apply the change. The system will now recognize the selected user as the vehicle's primary point of contact.

Best Practices & Considerations

  • The Role of the Primary Driver: A nightly system process automatically attempts to assign a Primary Driver to any new vehicle. Furthermore, if a violation appeal is submitted for a vehicle that lacks a designated Primary Driver, the system will automatically assign the role to the user who submitted the appeal. This ensures there is always a designated contact for communications.
  • Correcting Legacy Records: If you encounter an older vehicle record with multiple users designated as Primary Driver, simply follow the steps above to select the correct one. When you save the change, the system will automatically remove the incorrect legacy designations from the other associated users.
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