Clearing Items Awaiting Payment - Midnight List

The Midnight List and its associated system tasks allow administrators to view and automatically clear unpaid permits and lockers sitting in user shopping carts. Its primary purpose is to free up unpaid inventory by returning items to the system after a specified timeframe. This article is intended for OPS-COM administrators responsible for inventory management and system configuration.

Setup and Configuration

To automate the clearing process, you must configure the timeframe for both permits and lockers within your system settings.

Setting Up to Automatically Clear Permits

1. Hover over System Configuration, click System Setting, and then click Permits.

2. Click to enable the Clear Unpaid Permits toggle.

3. Click Payments.

4. Enter the desired number of hours into the Clear Payments After X Hours field using numbers only.

5. Toggle on the Clear - No Payment scheduled task. Instructions for this can be found on the Scheduled Tasks wiki page.

Setting Up to Automatically Clear Lockers

1. Hover over System Configuration and click System Settings.

2. Click Lockers.

3. Click to enable the Clear Unpaid Lockers at Midnight toggle.

4. Enter the desired number of hours into the Clear Payments After X Hours field using numbers only.

5. Toggle on the Clear - No Payment scheduled task.

If you do not see the settings mentioned above, please contact support@ops-com.com to have them enabled for you. You will need the permission of your Primary Admin.

Using this Feature

Administrators can manually review the Midnight List for both permits and lockers to see which items are pending removal.

Viewing Permits without Payments

1. Hover over Parking Management, click Reports, and then click Midnight List.

2. Review the report displaying all users with permits in their cart that do not have an associated payment.

Viewing Lockers without Payments

1. Hover over Locker Management and click Midnight List.

2. Review the report displaying all users with lockers in their cart that do not have an associated payment.

Available Actions

From either Midnight List report, you can perform the following actions:

• See items to be cleared: View the specific inventory sitting in the user's cart.

• Email the affected users: Send a communication to users reminding them to complete their purchase.

• Clear their flag: Remove the user from the Midnight List and update the queue.

Best Practices and Considerations

• Excluded Inventory: Permits that have been rolled over (renewed) or assigned through a managed waitlist are excluded from the automated clearing process. These must be managed manually.

• Zero Dollar Items: Zero-dollar items cannot be cleared using the Midnight List task. Instead, you must use the Mark Items as Paid functionality to clear these specific transactions from a user's cart.