Setting Permit State for a Lost or Stolen Permit

This process will explain how to set the state of a permit to lost. It will also illustrate the process of switching the user to a new permit prior to setting the the permit state to lost and still be able to track it in the system. It would also be possible to reinstate the permit if it were ever returned or physically recreated.

If you are doing this process during a busy sales period you may want to be ultra safe by hiding the permit so it doesn’t get bought during the brief moment it will be released from the owner during the switch process.

Setting the permit to Lost or stolen will essentially take the permit out of circulation and render it unavailable to both end user as well as Admin when performing any of the following:

• Permit Purchase or assigning from the Admin Portal
• Permit Purchase from the User Portal
• Permit Switching from the Admin Portal
  

Since setting the state to lost or stolen renders the permit unavailable in this manner, you must perform the permit switch to replace the lost or stolen permit for the user before setting the state to Lost or Stolen.

Step-by-Step Instructions:

Let’s look at the fastest way to handle the permit switch.

1. Search for the permit number in quick search. In this case we are looking for PW21.
2. The search results will appear as follows. Click the Switch button to proceed.
3. The switch permit interface will open up. You current permit (PW21) will appear on the left. The right hand side of the screen will present a dropdown list where you can see your current permit in the list.
4. Simply select the permit you wish to switch the user to. In our case permit PW19 is our new choice.
5. It should look like this in the permit switch interface when PW19 is selected.
6. Click the Switch Permits button to proceed. As long as you are switching permits in the same lot there should be no cost associated with the switch.
7. Once the process is complete you will receive a popup notice.
8. Now we can set the old permit to lost or stolen state.
9. First search for the permit again in the Quick Search bar.
10. In the search result this time we will click on the permit number to get to and edit permit details.
11. Once in the permit details you will see where you can change the state of the permit.
12. Select from the list of Permit States. In our case we are selecting Lost. Lost or Stolen will basically have the same effect of rendering the permit unavailable. You do not have to additionally select Unavailable.
13. Once selected you will get a confirmation.
14. Once the state is set to Lost or Stolen it will not appear in the list of available permits both in the Admin portal as well as the User Portal.
15. As we see here: PW21 no longer in the list.
16. In Allocate permits the permit is now showing as lost. You can also see in this image the permit PW19 as being rented thereby confirming the user’s permit has been switched.