Locker Troubleshooting
The Locker Troubleshooting guide outlines a basic test to verify if locker availability is configured correctly when utilizing Locker UserTypes. Its primary purpose is to help administrators quickly identify and resolve configuration issues that prevent specific user groups from viewing or renting lockers. This article is intended for OPS-COM administrators responsible for locker management and system configuration.
Setup and Configuration
This troubleshooting process relies on verifying existing system configurations rather than setting up a new feature.
Admin Side: Administrators must verify that specific Locker UserTypes have been correctly created and assigned to both the user profiles and the designated locker areas.
User Side: End-users must be assigned the correct Locker UserType by the system or an administrator to successfully view restricted locker inventory on the public portal.
Using this Feature
Administrators can use the following step-by-step basic test to troubleshoot and verify locker availability.
Performing the Basic Availability Test
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Hover over User Management and click User Search to locate a user who is reporting issues, or select a designated internal test account.
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Verify that the correct Locker UserType is actively assigned to the user's profile settings.
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Hover over Lockers Management and click Allocate.
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Locate the specific building area where the missing lockers reside.
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Verify that the exact same Locker UserType assigned to the user is actively selected in that area's permission settings.
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Log into the user portal as the test user to confirm that the lockers in that specific area are now visible and available for rental.
If the assigned user types match perfectly but the lockers are still not visible on the user portal, verify that the individual lockers are marked as Visible in the allocation inventory and that an active Sales Window is currently open for that specific area.
Best Practices and Considerations
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Test with dedicated accounts: Always use a dedicated test account to verify your Locker UserType configurations before opening a new sales window to the public. Proactive testing prevents a surge of support tickets from users unable to access their expected locker inventory.
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Audit permissions regularly: Regularly audit your building areas to ensure that only the intended Locker UserTypes are selected. Selecting incorrect or overly broad user types can either inadvertently hide lockers from authorized users or mistakenly expose restricted lockers to the general public.