The OPSCOM Admin Portal
The Admin Portal is where all the OPSCOM admins will log in and carry out their daily duties serving their end users.
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
___________________________________________________________________________________________
Landing Page and Dashboards
When you sign in to OperationsCommander initially, you are presented with a landing page. You can...
OPSCOM FAQs, Tips & Tricks
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Quick Search Tool Functionality
The Quick Search tool is a centralized search utility that allows administrators to rapidly locat...
Disable Browser Auto-Fill and Auto-Complete
This article provides instructions on how to disable browser auto-fill and auto-complete features...
Rebranding the OPSCOM User Portal with Custom Colors
The custom colors feature allows administrators to modify the primary and secondary colors of the...
Why Are My Violation/Warning Notification Emails Not Going Out?
The automated notification system triggers emails to responsible parties when a violation or warn...
Unsubscribe Option for Email Notifications-Opt-Out
The Email Notification Opt Out feature allows users to easily unsubscribe from non-essential emai...
OPSCOM Reports
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
User Management
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Registering a New User
The User Registration feature allows administrators to manually create new user accounts, grantin...
User Search
The User Search feature provides administrators with a powerful tool to quickly locate and access...
User Profile Overview
The User Profile Overview page serves as a central dashboard for a user's comprehensive system in...
Payment Management (Subscriptions)
The Payment Management Subscriptions feature allows administrators to designate a default payment...
Archiving or Disabling a User
Archiving or disabling a user account allows administrators to deactivate access to the user port...
Using Tax Exemption
The Tax Exemption feature allows administrators to apply specific exemption codes to user profile...
Retrieving Uploaded Files
The Retrieving Uploaded Files feature allows administrators to locate, view, and delete documents...
Registering a Locker for a User
The Locker Registration feature allows administrators to rent and assign lockers to users directl...
User - Vehicles Tab
The User Vehicles tab allows administrators to add, edit, and remove vehicles associated with a s...
Edit Primary Driver
The Edit Primary Driver feature allows administrators to manually set or change the main user res...
Unlink a Vehicle from User Profile
The Unlink a Vehicle feature allows for the removal of the association between a specific vehicle...
Understanding & Controlling Active Vehicles
Active vehicles in OPS-COM are license plates registered and marked as eligible to be assigned to...
User - Parking Tab
The User Profile Parking Tab allows administrators to manually purchase both standard and tempora...
User - Payments Tab
The Payments tab allows administrators to process user payments for various outstanding items suc...
User - History Tab
The History tab provides OPS-COM administrators with a comprehensive log of a user's financial tr...
Review Emails Sent to Users
The Sent Mail History feature provides a comprehensive log of all automated and mass communicatio...
User - Incident History
The User Incident History page provides a comprehensive list of all disturbance incidents associa...
User Company Editor
The User Companies feature allows administrators to group individual users under a single corpora...
Bulk User Type Change
The Bulk User Type Change tool allows administrators to move all users from one designated user t...
Merge User
The Merge Users tool allows administrators to combine two separate user profiles into a single, p...
Bulk Email Users
The Bulk Email Users tool allows administrators to compose and send mass email communications to ...
Generate Mail Merge
The Generate Mail Merge tool allows administrators to export user mailing addresses from the syst...
Forms Module
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Forms Admin
The Forms module allows organizations to create and manage digital forms for special requests and...
Viewing Form Entries
The Viewing Form Entries feature allows administrators to view, search, and manage user submissio...
Form Field Types
The Form Field Types reference provides a detailed overview of the various field types available ...
Forms
The Forms module allows administrators to create, manage, and deploy custom digital forms for end...
Vehicle Management
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Search by Plate
The Search by Plate feature is a powerful tool for locating vehicles within the system. Its prima...
Merge Vehicles
The Merge Vehicles feature allows administrators to combine two existing vehicle records into a s...
DNTT - Do Not Ticket or Tow
The Do Not Ticket or Tow (DNTT) feature allows administrators to apply a temporary condition on a...
Active Vehicle Report
The Active Vehicle Report is an investigative tool designed to identify users who have more activ...
Tracking Electrical Vehicles
The Tracking Electrical Vehicles feature allows both administrators and users to officially desig...
OperationsCommander & Locker Management
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
🚀 The Evolution of OPSCOM: Introducing Project Eevee & Project Butterfly
The OPS-COM platform is currently undergoing a strategic transformation to modernize workflows an...
Locker Search
The Locker Search tool allows administrators to find, view, and manage lockers within the system....
Locker Switch
The Locker Switch tool allows administrators to reassign a user to a different locker or swap loc...
Awaiting Payment (Lockers)
The Lockers Awaiting Payment report is an administrative tool used to manage and communicate with...
Midnight List - Lockers
The Midnight List is a system-generated report displaying lockers with pending transactions that ...
Non Returning Users Report
The Non Returning Users Report is an administrative tool designed to identify students who rented...
Locker Sales Windows
The Locker Sales Windows tool allows administrators to create and manage the specific timeframes ...
Allocate Lockers
The Allocate Lockers tool allows administrators to set up and manage locker inventory by creating...
Locker Troubleshooting
The Locker Troubleshooting guide outlines a basic test to verify if locker availability is config...
Permit Management - ParkAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Permit Search
The Permit Search tool is a central hub for finding, managing, and reporting on all parking permi...
Permit Switch
This administrative tool allows OPS-COM administrators to manage parking assignments by swapping ...
Awaiting Payment - Permits
The Awaiting Payment Permits report is an administrative tool used to manage and communicate with...
Using the Basic Waitlist Report
The Basic Waitlist Report provides administrators with a centralized view of all users currently ...
Managed Waitlist
The Managed Waitlist system automates the process of assigning available permits to waitlisted us...
Setting Permit State for a Lost or Stolen Permit
This article describes the process for managing a lost or stolen permit. Its primary purpose is t...
Altering the Price of Unpaid Standard Permits
This article describes the process for editing the cost of an unpaid standard permit for a specif...
Selling Permits Using Tablet Kiosks with OPSCOM
The tablet kiosk feature allows organizations to configure a tablet as a dedicated self-service k...
QR Code User Experience
The QR Code User Experience allows parkers to quickly purchase a temporary permit for a specific ...
Real-Time Parking Map
The Real-Time Parking Map feature provides a publicly accessible, interactive map displaying real...
QR Code Guest Temporary Permitting
The QR Code Guest Temporary Permitting feature allows administrators to configure specific parkin...
Parking Logix - Parking Sensor Integration
This article outlines how to configure and enable the Parking Logix integration within OPS-COM, a...
Pay Station Status
The Pay Station Status lookup tool is used for searching and verifying temporary permits issued b...
Zebra Sticker Printers
The Zebra Sticker Printers feature provides a comprehensive guide for configuring dedicated Zebra...
Printing Permit from Home Setup
The Permit Printing from Home feature allows end-users to generate and print a physical copy of t...
Validator Admin Groups
The Validator Admin Groups article outlines how to configure, manage, and assign permissions for ...
Public-Facing Lot Pages
This article outlines how to create and configure custom public-facing pages that display parking...
Validate Parking Report
The Validate Parking Report allows administrators to view and export historical records of parkin...
Managing Validator Records
This article outlines the process for adding and managing parking validations using the Validator...
Branding the Validator Tool
This article outlines how to customize the visual appearance of the Validator Tool pages using th...
The Validator - a Parking Validation Utility
The Validator tool allows administrators to quickly issue temporary parking validations for speci...
Apply Temp Permit to User Vehicles
This article explains how to configure and issue a single temporary parking permit that applies t...
LPR Audit Log
The LPR Audit Log allows administrators to view and track License Plate Recognition (LPR) camera ...
Viewing and Editing LPR Events
The License Plate Recognition (LPR) Capture Log is a tool designed to track, filter, and audit ...
Improve LPR Read Rates
The Improve LPR Read Rates guide provides administrators and enforcement personnel with instructi...
Text2ParkMe - Active Permits
The Text2ParkMe Active Permits report allows administrators to view a real-time list of all curre...
Text2ParkMe - Usage
The Text2ParkMe Usage report allows administrators to search and generate detailed records of his...
Refundable Parking Deposits
The Refundable Parking Deposits feature allows administrators to associate mandatory deposit fees...
Access Cards - Search
The Access Cards Search tool allows administrators to locate and review access card assignments w...
Hang Tag Printing
The Hang Tag Printing feature allows administrators to batch search, email, and physically print ...
Temporary Permit Printing
The Temporary Permit Printing feature allows administrators to search, retrieve, and batch-print ...
Releasing a Permit
The permit release feature allows administrators to remove an active permit assignment from a use...
Clearing Items Awaiting Payment - Midnight List
The Midnight List and its associated system tasks allow administrators to view and automatically ...
Permit Waitlist Feature Overview
The Permit Waitlist feature allows OPS-COM administrators to efficiently manage users waiting to ...
Rollover: Auto Selection and Automatically Processing Payments
This article outlines how to automatically process payments for recurring permits (rollovers) usi...
Preventing Permit Rollover after Cancellation
This article outlines how to stop an active permit from automatically renewing during the rollove...
Enabling Permit Rollovers without Previous Payment
This article outlines how to configure the system to allow permit rollovers without requiring a p...
Feature Overview - Rollover/Renew Permits
The permit rollover and renewal feature allows administrators to transition active permits from a...
Single Allocate
The Single Allocate tool allows administrators to add individual permits to a specific parking lo...
Setting Up A Lot To Be Visible and Available To The End User
This article outlines the critical factors that determine a lot's visibility and availability to ...
Permit Sales Window Management
Permit Sales Windows define the specific timeframes during which parking permits can be purchased...
Adding Permits to a Lot (Allocation)
This article outlines the process for adding permits to specific parking lots. Its primary purpos...
Setup Lots to Use Text2ParkMe
The Text2ParkMe feature allows users to pay for temporary parking, receive expiration reminders, ...
Permit Allocations
The Permit Allocations module allows administrators to generate, assign, and manage permit number...
Planning Lot Groups and Lot Zones
This article explains how to configure Lot Groups and Lot Zones to organize parking inventory wit...
Setting Up for Event Parking
The Event Parking feature allows administrators to configure exclusive parking lots that can only...
Pricing and Lot Admin
The Pricing and Lot Admin page is a central management tool for administrators to create new park...
Lot Visibility Options
The Lot Visibility Options feature provides administrators with enhanced control over parking lot...
Using Permit Proration
The permit proration feature allows administrators to sell a parking permit that is valid for a s...
Archiving and Restoring Permits
The Archiving and Restoring Permits feature allows administrators to remove permits from a given ...
Flex Permits
Flex permits allow administrators to specify variable prices for a parking lot, with the possibil...
Lot Passwords
The Lot Passwords feature allows administrators to restrict access to specific parking lots by re...
Violations/Citations and Appeals - OPSCOM ViolationAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Violations From Static Cameras / Mailout Violations
The Violations From Static Cameras feature allows administrators to generate parking infractions ...
Spoiling a Violation
The Spoiling a Violation feature allows administrators to void or invalidate an issued parking ti...
Cancelling a Violation
The Cancelling a Violation feature allows administrators to formally dismiss an issued parking ti...
Hiding Zero Dollar Violations
The Hiding Zero Dollar Violations setting allows administrators to automatically filter out viola...
Search Repeat Offenders Report
The Search Repeat Offenders report allows administrators to identify vehicles and users that have...
Restricting Payment of Violations in Court Requested Conviction (CRC) Status
The Court Requested Conviction (CRC) payment restriction feature allows administrators to block u...
Printing the Certificate of Parking Infraction
The Certificate of Parking Infraction (commonly known as Form 11) feature allows administrators t...
MTO Annual Report
The MTO Annual Report allows administrators to generate a summary of Ministry of Transportation (...
Collections - Flag as Sent to Collections
The Flag as Sent to Collections feature allows administrators to manually update a violation's st...
Municipal Violations and Collections
The Municipal Violations and Collections process allows Ontario-based municipal clients to manage...
Managing Violation/Citation Appeals
The Appeals Report provides administrators with a centralized view to review, manage, and action ...
Edit a Violation
The Edit a Violation feature allows administrators to modify the details of an existing parking t...
Paying a Violation
The Paying a Violation feature allows administrators to manually process fine payments on behalf ...
Search for a Violation
The Search for a Violation feature allows administrators to locate specific parking citations wit...
Configure Violations to a Person
The Configure Violations to a Person feature allows administrators to issue citations directly ag...
Creating a Violation on the Admin Portal
The Manual Violation Entry feature allows administrators to record parking citations directly int...
Security PIN on Violations - How is it used
The Security PIN on Violations feature appends a randomized, two-character code to the end of a p...
Ticket Warnings Explained
This article provides a breakdown of the layout and specific details displayed on both the front ...
Notice Letter Templates
The Notice Letter Templates page allows administrators to manage, create, and edit the content an...
Notice Letter Report
The Notice Letter Report allows administrators to identify and manage users who are eligible to r...
Auto Email Notifications for Warnings
The Auto Email Notifications for Warnings feature allows administrators to automatically dispatch...
Appeal Evidence Uploads Overview
The Appeal Evidence Uploads feature allows users to directly attach supporting files, such as ima...
OperationsCommander Payments and Transaction Flow
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Payroll Deduction Settings
The Payroll Deduction Settings feature allows administrators to control whether users can select ...
Setting up Quick Pay/Guest Payments
The Quick Pay and Guest Payments feature allows guest users to look up and pay for violations dir...
Payment Reconciliation: Submitted / Processed
The Payment Reconciliation page allows administrators to effectively track and manage the status ...
Accepting a Student Account Payment from the Admin Portal
The Student Account Payment feature allows administrators to process transactions by billing a us...
Payment for a locker from the Admin Portal
The Locker Payment feature allows administrators to assign a locker and process the associated pa...
Admin Portal Permit Purchase with Credit Card
The Admin Portal Permit Purchase with Credit Card process allows administrators to manually purch...
Daily Payments - Itemized
The Daily Payments Itemized report allows administrators to view a detailed breakdown of all subm...
Admin Portal Cash, Cheque or Debit Payment
The Admin Portal Manual Permit Payments feature allows administrators to process in-person, offli...
Paying for a Violation from the Admin Portal
The manual violation payment feature allows administrators to accept and process ticket payments ...
Payment Data Export via Banner SFTP
The Payment Data Export via Banner SFTP feature automatically exports payment and violation data ...
Search Payments
The Search Payments tool provides a dedicated interface to locate specific transactions and run p...
Banner Report
The Banner Report feature allows administrators to generate a consolidated list of pending user p...
Flex Payments
The Flex Payments process allows administrators to create a prepaid credit balance on a user's ac...
Payroll Deduction Workflow
The Payroll Deduction Workflow allows administrators to process permit payments by assigning the ...
Admin Portal Violation Payments with Credit Card
The Admin Portal Violation Payments with Credit Card process allows administrators to manually pr...
Failed Payments Report
The Failed Payments Report allows administrators to search and review a list of unsuccessful paym...
Mark Items as Paid
The Mark Items as Paid feature allows administrators to efficiently update the payment status of ...
Payment Adjustments
The Payment Adjustments feature allows administrators to process financial refunds, release inven...
Electronic Fund Transfer Configurations
The Electronic Fund Transfer (EFT) feature allows administrators to export batch payment data int...
Paying a Violation Anonymously on the Administrator Interface
The Anonymous Violation Payment feature allows administrators to process parking ticket payments ...
Permit Purchase by an Admin
The Admin Portal Permit Purchase process allows administrators to assign a standard parking permi...
Transact Campus/CashNet Hosted Payment Setup
The Transact Campus and CashNet Hosted Payment integration allows institutions to securely proces...
TouchNet (uPay) Hosted Payments
The TouchNet uPay Hosted Payment integration allows institutions to securely process parking and ...
SchoolPay
The SchoolPay Hosted Payment Setup process allows administrators to configure SchoolPay as an int...
PayPal
The PayPal Hosted Payment Setup process allows administrators to configure PayPal as an integrate...
OpenEdge Hosted Payments
Sign up for your new OpenEdge Account Here: OPSCOM / OpenEdge. On the sign up form you will be ...
Moneris Checkout
The Moneris Checkout Hosted Payment configuration allows administrators to process secure online ...
Moneris Hosted Paypage
The Moneris Hosted Paypage integration allows administrators to securely process parking and viol...
Chase E-xact Hosted Payments
The Chase E-xact Hosted Payment configuration allows administrators to process secure online tran...
Bambora Checkout
The Bambora Checkout Hosted Payment configuration allows administrators to process secure online ...
Authorize.Net
The Authorize Net Hosted Payment Setup process allows administrators to configure Authorize.Net a...
Hosted Payments
The Hosted Payments functionality allows organizations to integrate secure, third-party payment g...
Technical Schematic - Step #1
This article outlines the system logic and automated workflow for processing new violations and p...
Automatic Violation Notice
The Automatic Violation Notice script automates the delivery of new and past-due violation emails...
Collections Module
The Collections Module provides OPS-COM administrators with a streamlined process for managing an...
What does a refund look like in the system?
The refund process allows OPS-COM administrators to reverse completed transactions directly from ...
Cancel Transaction
The Cancel Transaction feature allows OPS-COM administrators to void an incomplete or erroneous p...
Adjustments
The Transaction Adjustments feature allows OPS-COM administrators to modify the financial balance...
Adjusting a violation to zero dollars
This article outlines how OPS-COM administrators can adjust a violation fine to zero dollars, con...
Types of Reimbursement
The OPS-COM system provides three primary methods for modifying or reversing financial transactio...
Payment Processing Models
This article outlines the architectural methods OPS-COM uses to handle financial transactions. It...
Payments and Transaction Flow
The OPS-COM system utilizes a standardized three-step transaction flow to manage the lifecycle of...
OPSCOM Company Manager and Invoicing - FinanceAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Re-Sending an Invoice
The Re-Sending an Invoice functionality allows administrators to quickly generate and deliver a d...
Cancelling an Invoice
This article explains how to cancel an existing invoice within the OPS-COM system. This feature a...
Invoice Search
The Invoice Search feature allows administrators to locate, view, and export billing records with...
Permit Invoicing
The Permit Invoicing feature allows administrators to generate, manage, and distribute billing st...
Sending Invoices in Advance of Payment
This process allows OPS-COM administrators to roll over active permits and issue formal invoices ...
Company Setup and Invoices
The Company Setup and Invoicing process allows organizations to manage bulk permit purchasing and...
OperationsCommander Vehicle and People Alarms
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Generic Alarms
Generic Alarms provide a flexible notification system for various non-specific alerts, often orig...
People Alarms
People Alarms provide a critical safety and monitoring feature by allowing administrators to flag...
Plate and Vehicle Alarms
The OPS-COM alarm system provides critical real-time notifications for specific events, such as w...
The Differences Between Alerts, Plate, Vehicle Alarms and DNTT
The OPS-COM system provides distinct flagging features—Alerts, Plate and Vehicle Alarms, and Do N...
IncidentAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Active Dispatch Logs (BETA)
The Active Dispatch Logs feature allows administrators and dispatchers to record, track, and mana...
Viewing an Incident
The View Incident screen allows OPS-COM administrators to review, edit, and manage comprehensive ...
Filling out the Incident Form (WIP)
The Incident Form allows OPS-COM administrators to record, track, and manage comprehensive detail...
Incident Checklist
The Incident Checklist provides a standardized form for administrators and investigators to ensur...
My Incident Tasks
The My Incident Tasks feature provides a centralized dashboard for administrators to view and man...
View Cameras
The View Cameras feature allows administrators to access integrated security camera feeds directl...
Related Occurrences
The Related Occurrences feature allows administrators to group and link multiple incident reports...
Dispatch Logs
The Dispatch Logs feature allows dispatchers and administrators to record, track, and manage inco...
Incident Distribution Feature
The Incident Distribution feature allows dispatchers to email incident details directly to pre-co...
View Open Incidents
The View Open Incidents feature provides a centralized list of all currently unresolved security ...
Incident Summary Report by Sub-Location
The Incident Summary Report by Sub-Location allows administrators to filter and view incident rec...
Incidents Summary Report by Category
The Incident Summary Report by Category allows administrators to filter and view incident records...
Incidents Summary Report
The Incident Summary Report allows administrators to generate a comprehensive list of all inciden...
Recent Incidents Summary Report (Last 30 Days)
The Recent Incidents Summary Report provides a quick, pre-filtered overview of all security and o...
Incident Reports
The Incident Reports section provides a centralized hub for tracking, analyzing, and exporting da...
Editing Incidents
The Editing Incidents feature allows administrators to modify existing incident reports, add new ...
Incident Entry
The Incident Entry feature allows administrators and dispatchers to formally create and document ...
Search Incidents
The Search Incidents feature allows administrators to locate and review recorded security and par...
Configuring Incidents
The Incident Configuration feature provides the foundational settings required before your organi...
IncidentAdmin Workflow
The IncidentAdmin workflow provides a comprehensive framework for reporting, tracking, and resolv...
Security with OperationsCommander
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions ...
Enhanced Admin Security: Multi-Factor Authentication (MFA) with OperationsCommander
Multi-Factor Authentication (MFA) provides a critical layer of security for OPS-COM administrator...
Resetting an Administrator's Forgotten Password
The Administrator Password Reset feature allows users to securely recover access to their OPS-COM...
Athletics Module
The Athletics Module is a stand-alone interface designed specifically for registering athletic fa...