Skip to main content

DNTT - Do Not Ticket or Tow

The Do Not Ticket or Tow (DNTT) feature allows administrators to apply a temporary condition on a vehicle to prevent ticketing or towing. Its primary purpose is to grant temporary parking exceptions for specific time frames, such as for VIPs, special events, or service vehicles. This article is intended for OPS-COM administrators responsible for managing parking exceptions and enforcement operations.

Setup and Configuration

The DNTT feature is a standard administrative tool and is enabled by default, requiring no overarching system configuration.

Admin Side: While the core feature is available by default, an administrator's assigned user role must specifically have the Manage Vehicle permission enabled to successfully access and run the Vehicle DNTT Report.

User Side: End-users cannot apply, edit, or view DNTT flags for their own vehicles via the public-facing portal. This is strictly an administrative enforcement tool.

Using this Feature

Administrators can use the following instructions to apply the flag from a user's profile, manage existing exceptions, and review usage through reports and handheld devices.

Applying a DNTT Flag to a Vehicle

  1. Hover over User Management and click User Search.

  2. Click the Vehicles tab once you have opened the target user's profile page.

  3. Locate the specific vehicle in the list and click the Add DNTT button.

  4. Set the exact start and end date and time for the parking exception using the From Date / To Date fields.

  5. Specify a particular lot or area where the exception is valid using the Location field. If left blank, the system will assume the DNTT applies to all locations globally.

  6. Enter a clear and concise reason for the DNTT in the Note field.

  7. Click the Save Changes button.

The Note field is mandatory and serves as the most critical piece of information for your field officers. Always write a clear, concise note explaining exactly why the DNTT was issued (e.g., "Guest of Dean for event in building A until 4 PM"). This note will be directly visible to enforcement officers using the OPS-COM App.

Editing or Deleting an Active DNTT

  1. Click the Vehicles tab on the user's profile.

  2. Click the Edit DNTT button next to the vehicle possessing the active flag.

  3. Click Modify to update the active details, or click Delete to remove the DNTT exception entirely.

Viewing DNTT Status on Handheld Units

Enforcement officers can easily see active DNTT flags in the field to prevent accidental violation issuance.

  1. Tap Search Vehicles on the OPS-COM App.

  2. Enter the license plate to perform a database search.

  3. Tap the vehicle record in the results list to view the full details, including the expiry time and the administrator's explanatory note. Any vehicle with an active DNTT will be clearly indicated in the initial results list.

Using the Vehicle DNTT Report

This report provides a searchable historical log of all DNTT flags issued by administrators.

  1. Hover over User Management, hover over Vehicles, and click Vehicle DNTT Report.

  2. Enter a Date Range to find DNTTs that were active during that specific period.

  3. Filter by Number of Instances to find vehicles with a history of multiple DNTT records.

  4. Click the Search button.

Best Practices and Considerations

  • Specify exact timeframes: Set the DNTT time frame to be as specific as possible. Avoid creating open-ended or excessively long exceptions. Limiting the timeframe maintains the integrity of your parking enforcement program and prevents abuse.

  • Restrict by location: Use the optional Location field to add clarity if a parking exception is only valid in a specific lot or area. This explicitly limits the scope of the exception and helps prevent confusion for both the vehicle owner and the enforcement officer.

  • Audit exception usage: Regularly use the Vehicle DNTT Report to audit active and past exceptions. Consistent auditing helps ensure the feature is being used correctly by your administrative staff and provides a clear history of all granted exceptions for accountability purposes.

Back to top