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Setting up Quick Pay/Guest Payments

The Quick Pay and Guest Payments feature allows guest users to look up and pay for violations directly from the user portal without needing to create or log in to an account. Its primary purpose is to streamline the payment process for end-users, thereby reducing the volume of administrative inquiries and support tickets. This article is intended for OPS-COM administrators.

Setup and Configuration

For Guest Payments to function properly, you must first designate which payment types are available for guests and then activate the feature within the system's global settings.

Payment Provider Compatibility: A compatible third-party payment provider that supports guest transactions must be configured in your OPS-COM system before enabling this feature. For detailed instructions, refer to the Setting up a third-party Payment Provider page here.

Enable Specific Payment Types

  1. Hover over System Configuration, click Payments, then click Setup Payment Types.

  2. Create a new payment type or click the Edit icon next to an existing payment type that you wish to enable for guests.

  3. Click the Settings tab.

  4. Enable the Enable for Guest Payments checkbox.

  5. Click the Save button to confirm the change.

  6. Repeat these steps for all payment types you want to make available for guest payments.

Activate Global Setting

  1. Hover over System Configuration and click System Settings.

  2. Click the Violations tab.

  3. Enable the Enable Anonymous Violation Payments checkbox.

  4. Click the Save Settings button.

Using this Feature

Once Guest Payments are fully configured, a dedicated button will automatically appear on the public portal's main login page, allowing users to search for and pay their violation fines without logging in.

For detailed instructions on how end-users interact with this interface, please refer to the Quick & Easy Guest Payments page.

Best Practices and Considerations

  • Select appropriate payment types: Only enable electronic payment methods (e.g., Credit Card) for Guest Payments. Manual payment types, such as cash or check, cannot be processed automatically through the public portal.

  • Confirm provider compatibility: Guest Payments will not function without a compatible payment gateway configured in OPS-COM. Consult your specific payment provider's documentation or support team if you are unsure about their guest transaction capabilities.

  • Communicate availability: Consider adding a note on your organization's parking information page to proactively direct users to this convenient payment option, ensuring they know they do not need to register for an account just to pay a one-time ticket.

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