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The Differences Between Alerts, Plate, Vehicle Alarms and DNTT

This article outlines the differences between Alerts, Plate and Vehicle Alarms, and Do Not Ticket or Tow (DNTT) statuses in OPS-COM. These features enable administrators to flag specific vehicles for enforcement personnel to identify during patrols or scanning activities.

Setup and Configuration

DNTT (Do Not Ticket or Tow)

The DNTT feature allows you to schedule exemptions and restrict them to specific locations.

  1. Navigate to the relevant Vehicle Profile in the administration portal.

  2. Locate the DNTT configuration section.

  3. Enter the Start Date and End Date to define the validity period of the exemption.

  4. Specify the applicable Location if the exemption is site-specific.

  5. Click the Save button to apply the status.

Alerts and Alarms

Alerts and Alarms are general flags that are not limited by schedule or location.

  1. Navigate to the relevant Vehicle Profile.

  2. Locate the Alerts/Alarms configuration section.

  3. Enter the necessary details or select the appropriate alarm type from the menu.

  4. Click the Save button to activate the flag.

Unlike DNTT statuses, standard Alerts and Alarms remain active until they are manually removed by an administrator.

Using this Feature

Administrators and enforcement personnel interact with these features primarily through scanning devices.

Visual Cues and Status Indicators

  • DNTT Status: When a vehicle with an active DNTT status is scanned, a Red Exclamation Mark icon appears on the handheld device. No audible alarm will sound.

  • Alerts and Alarms: When a vehicle with an active Alert or Alarm is scanned by a handheld device or detected by an LPR camera, the system triggers an immediate notification.

Available Actions

  • Dispatch Logs: Once an Alert or Alarm is triggered, it can be converted into a Dispatch Log. This allows your security team to track, investigate, and document the resolution of the alert.

Best Practices and Considerations

  • Define Clear Business Rules: Organizations should establish clear policies regarding who has the authority to apply a DNTT status and the circumstances under which it is granted (e.g., medical exemptions, maintenance vehicles).

  • Maintain Accurate Records: Regularly review active Alerts and Alarms to ensure that outdated flags are removed, preventing unnecessary notifications during enforcement activities.

  • Utilize Dispatch Logs: Always convert triggered Alerts into Dispatch Logs to maintain an audit trail of how security personnel responded to the notification.

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