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Edit Primary Driver

The Edit Primary Driver feature allows administrators to manually set or change the main user responsible for a specific vehicle. Its primary purpose is to ensure that official communications, such as violation notices, are routed correctly when a vehicle is associated with multiple user profiles. This article is intended for OPS-COM administrators responsible for managing vehicle records and user profiles.

Setup and Configuration

This feature is a standard administrative function and does not require extensive initial configuration to function.

Admin Side: There is no specific global setup required to enable this feature. However, the option to change the primary driver is only available when a single vehicle is associated with two or more user profiles. If a vehicle is only linked to one user, that user is automatically designated as the primary driver by default, and the selection field will not be visible on the backend.

User Side: Users cannot manually change the primary driver designation for a shared vehicle via the public-facing user portal. This action must be performed by an administrator.

Using this Feature

Administrators can use the following instructions to manage the primary driver designation from the vehicle editing screen within any associated user's profile.

  1. Hover over User Management and click User Search.

  2. Locate any user currently associated with the vehicle and click their Username from the search results to open their Profile Page.

  3. Click the Vehicles tab.

  4. Click the hyperlinked license Plate of the desired vehicle in the list to open the Edit Vehicle screen.

  5. Click the Primary Driver drop-down menu and choose the name of the user you want to designate as the new primary contact.

  6. Click the Update Vehicle button to apply the change.

The Primary Driver drop-down menu will solely contain the names of users who are already actively associated with the vehicle.

Best Practices and Considerations

  • Understand automatic assignments: Be aware that a nightly system process automatically attempts to assign a primary driver to any new vehicle. Additionally, if a violation appeal is submitted for a vehicle that currently lacks a designated primary driver, the system will automatically assign the role to the user who submitted the appeal. This ensures there is always a designated contact for ongoing communications.

  • Correct legacy records easily: If you encounter an older vehicle record with multiple users designated as the primary driver, simply select the correct one and save the profile. When you save the change, the system will automatically clean up the data and remove the incorrect legacy designations from the other associated users.

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