Dispatch Logs

The Dispatch Logs feature allows dispatchers and administrators to record, track, and manage incoming communications, system alerts, and operational tasks. Its primary purpose is to maintain a centralized and actionable record of all dispatch activities to ensure timely follow-up and resolution. This article is intended for OPS-COM administrators and dispatch personnel.

Setup & Configuration

The Dispatch Logs tool is a core component of the incident management system. It requires no specialized setup, but administrators must have the appropriate dispatch and incident management permissions enabled on their user role to view, create, or close log records.

Using this Feature

Administrators can use this page to create new manual logs, review automated system alerts, append notes, assign tasks, and print records.

Reviewing and Creating Logs

1. Hover over the Incidents icon, click Dispatch, and select Dispatch Logs to open the View/Edit Dispatch Log Records page.

2. Select an option from the Create New Log Record drop-down menu to define the source contact for a new log.

3. Select the appropriate Category from the drop-down menu on the Add New Log Record screen.

4. Type any required details into the Note section.

5. Click the Add New button at the bottom of the screen to save the information. The new log will now appear at the top of the Dispatch Log Records list.

Adding Notes and Assigning Logs

1. Click the Add link in the Add column next to a specific log to attach a supplementary note.

2. Enter the source, category, and additional details in the Add Log Note screen.

3. Click the Add button to save the note, or click the Add & Close button to save the note and simultaneously close the entire dispatch log.

4. Click the Assign link at the far right of the log to assign an admin user to act on the log or to attach it to an incident report.

When an assignment is made, the incident number will appear directly in the listing of Dispatch Log Records. You can click this link at any time to quickly access, view, or edit the associated incident report.

Viewing Rolled-Up Alerts

1. Click the + symbol to the left of a specific log to expand and view all available associated records or rolled-up alerts.

2. Click the specific link for the dispatch number if you need to add further information to the initial log.

Printing and Closing Logs

1. Select the appropriate source in the list of current dispatch logs and click the Print Selected button to generate a printed list of those specific logs.

2. Click the C in the Status column of a specific log to individually change its status to closed once it has been resolved.

3. Enable the checkboxes next to multiple log records to prepare them for bulk closure.

4. Click the Close Selected button to instantly close all checked logs.

Best Practices & Considerations

• Maintain an organized dashboard: Dispatchers should establish a routine to close logs immediately once they are resolved or formally assigned to an incident. This keeps the open logs view uncluttered and focused on active issues.

• Utilize Bulk Actions: When dealing with numerous informational system alerts (such as standard LPR reads or resolved warnings), use the Close Selected bulk action to save time and clear your queue efficiently.

• Check for Rolled-Up Data: Always click the + symbol to review all related system triggers before closing a dispatch item, ensuring no critical secondary alerts are missed within a rolled-up log.