Administrators

Introduction Lot visibility has been changed to have three options: Not Visible - lot is not ...

Introduction The ability to lock lots with a password has been added. Setting a password on a lo...

Introduction This page allows the admin to manage, create, and edit the content and appearance f...

Introduction The letter report page shows a list of users within the system who are eligible to ...

Information When issuing a Form 11, there are a number of shortcodes that can be placed in the t...

How to use the Shortcode To use the User_card shortcode simply add [user_card] anywhere to the c...

Shortcodes Shortcodes used to display user information. Keep in mind that the shortcode descrip...

Special System_Code Shortcode The system_code is the most common short code used on the OPS-COM ...

PermitTempPdf Shortcode The use of permittemppdf is fairly straight forward. The shortcode has ...

Lot Information Display This shortcode can be used anywhere on the site. It does not need to be ...

Setting up Alarm Permissions  Before Admins can use alarms in the system they will need to have ...

Setting up Alarm Permissions  Before admins can use alarms in the system they will need to have ...

Setting up the Proper Account Settings to View Alarms First we will need to get to Manage Admini...

Introduction The database importer allows the admin to import their existing information into th...

Archive Process Locate the User you wish to edit/update by searching for a user.  Click on the U...

Lot Allocation allows you to remove and restore permits in any given lot. Permits are removed thr...

 You must add the "Delete Incidents" permission to the Admins you want to give this ability to....

The Merge Vehicles option is used to combine two vehicles into one vehicle.  It can also be used ...

The Merge Users option is used to combine two profiles for the same person into one user profile....

Under the Admin Options menu, click on "Purge Old Data". When you click on 'Purge Old Data', a...

  Introduction A list of all the columns used in the importer and a description of what the f...

Accessing User Form Entries Access the forms module under the menu tree: User Management ...

Introduction A variety of field types are available when building form questions. The functio...

Introduction The forms module has been refactored, and has new functionality. Existing form dat...

What is Single Sign-On (SSO)? Single Sign-On, or SSO, makes it easier to use different websites ...

Viewing the Logs To view System Task Logs, go to 'Admin Options' then click on 'View System Task...

Navigating to Deposits To get to the Manage Deposits page: Select the Admin Options icon Sel...

Performing a History Search Click Admin Options and History Search. The History Dump page wil...

To address this issue, go into Tools , hover over Resolve Duplicates, then click By Vehicle. ...

Click Admin Options, Distribution and "Warnings". 2. The Distribution Warning Administrati...

Click Admin Options, Distribution and "Status". 2. The Distribution Status Administration ...

Click Admin Options, Distribution then Actions. 2. The Distribution Action Administration ...

Click Admin Options, Distribution then Alerts. 2. The Distribution Alert Administratio...

Under Admin Options, hover over Distribution, then click Departments.  2. You will be redi...

To get to this page, click on Admin Options, hover over Distribution, then click Se...

Under Admin Options, hover over Distribution, then click Users. ...

Users - Distribution Admin Options Search for a User Departments Alerts - Distribution Acti...

Click Admin Options, Dispatch and Sources. The Dispatch Category Link Administration page ...

Navigating to Dispatch Categories To get to this page, click on Admin Options, hover over Dispat...

Dispatch Categories Sources - Dispatch

Getting to Warning Email Trigger List  Under the Admin Options, hover over Alerts & Alarms, then...

Getting to Alerts & Alarms  To get to the alerts and alarms go to Admin Options, Alerts & Alarms...

Setting up Alarms in OPS-COM please refer to the following article Guide to System Settings to s...

Adding a Relation to the List Click Admin Options, Incidents then Relations. You will be redi...

Click Admin Options, Incidents and Missing Property Types. The Edit Missing Property Types...

Adding or Editing an Incident Flag From the Admin Options menu, hover over Incidents, then click...

Under the Admin Options, hover over Incidents, then click on Ext. Profile Options. You will ...

Navigation to Ethnicity Administration To get to Ethnicity Administration click Admin Options, I...

How to Get to Categorize to Create or Edit Click Admin Options, Incidents, and Categories. ...

Under the Admin Options, hover over Incidents, then click on Cameras. 2. You will be r...

Cameras Categories Ethnic Types Extended User Profile Options Flags Missing Property Types...

In the Admin Options menu, hover over Violations, then click Handheld Common. The Handheld...

Managing Ticket Offence Items Hover over the Admin Options icon and click Violations then Manage...

The Challenge When selecting an Offence, is there a way to change the order so that I can more q...

How to Edit Ticket Types Hover over the Admin Options icon and click 'Violations' then 'Manage...

Ticket Categories Sort Violations for Quick Access Ticket Offence Items Sending Alerts to Ha...

Click Admin Options, Locations and Sub-locations. You will be redirected to the Manage Sub-Loc...

Click Admin Options, Manage Locations and Locations. The Manage Locations page displays. | ...

Locations Locations - Sub Locations

Select Admin Options, hover over Barcodes and click on Edit Barcodes 2. You will be redire...

Click Admin Options, Barcodes, and Edit Gates.  You will be redirected to the Gates Admini...

Click Admin options, Barcodes and Edit Bulk. 2. The Barcodes Administration page display...

Click Admin Options, Barcodes and click Add Bulk. 2. The Barcodes Administration page ...

 Click Admin Options, Barcodes and Add Singles 2. The Add A New Barcode page will displa...

Barcodes - Add Singles Barcodes - Add Bulk Barcodes - Edit Bulk Barcodes - Edit Gates Barco...

Click Admin Options, Access Cards, and Edit Bulk. 2. You will be...

Click Admin Options, Access Cards, and Add Bulk. 2. The Access Car...

Click Admin Options, Access Cards, and "Add Singles". The "Create A New Access Card" p...

Click Admin Options, Access Cards, and click Statuses.  2. The 'Access Card Status Adm...

Access Card Status Access Cards - Add Singles Access Cards - Add Bulk Access Cards - Edit Bu...

Managing Permit States Click Admin Options, Parking followed by Manage Permit States. The...

Navigating to Common Lots To get to the common lots page click Admin Options then Parking follow...

Managing your Lot Zones Click Admin Options, Parking and Manage Lot Zones. The Manage Lot Zon...

Lot Zones Common Lots Permit States

Managing Vehicle Types Click Admin Options, Vehicles followed by Manage Vehicle Types. Th...

Managing Vehicle Makes Click Admin Options, Vehicles followed by Manage Vehicle Makes. The ...

Managing the Vehicle Colour Picklist Hover over Admin Options and click Vehicles followed by Veh...

Managing Vehicle Plate Types Click Admin Options, Vehicles followed by Vehicle Plate Types. ...

Vehicle Plate Types Vehicle Colours Vehicle Makes Vehicle Types Related Video

What is Single Sign-On (SSO) Single Sign-On, or SSO, is a way to make it easier for your users t...

Understanding Login Sources A "login source" is just the way a user signs into the system. For e...

Accessing the User Company Editor  Under User Management, click User Companies. The Company...

Managing User Departments Click Admin Options, Users followed by Manage User Departments. ...

On the Administration Interface Active vehicle restriction is controlled through user types. To...

User Types Configuration To setup a user type, go to the Admin Options menu and hover over Users...

User Types User Departments User Company Editor Login Sources (SSO)

This page allows administrators with appropriate roles and permissions to configure the tax perce...

Where are Translations Supported Currently, translations are only supported on the user side, ho...

Overview The User Portal system allows your clients to register, add vehicles, purchase permits ...

Accessing System Messaging To access and manage your System Messaging navigate to the gears icon...

Navigate to Email Templates In order to find your current default email templates, you will have...

Accessing System Settings First we must go into System Settings from the System Configuration me...

Finding Communication Errors It is possible, that if some of the system settings and classic sys...

What Needs Your Attention Here is the list of all the major pages and messaging you will want to...

Editing the template To access the template, go to the System Config menu and click on Email Tem...

To manage Administrator Groups, go to 'System Config' then click on 'Manage Groups'. 2. ...

Uploading Files Your OPS-Com Admin site has a page to put files. To get to this page, go to Syst...

Manage Security Settings To edit security settings, hover over System Config and click System Se...

Some System Configuration that Must be Done For more details on system settings please see Syst...

To access the system settings, go to System Config and click on System Settings.  In most cases...

Getting to Email Headers & Footers In order to get to Email Headers & Footers, click System Conf...

Setting up User Profile Items To access the profile items click System Config menu and s...

By default the username field is not editable: To begin, go to the System Config menu and clic...

What is an IP Address An IP address is an address used in order to uniquely identify a device on...

Creating an Admin Account Hover over System Config and click Edit Admin Users. The Manage Admin...

User Management Permissions Permission Names Description View Users ...

Roles and Permissions There are three menu options under the System Configuration -> Admin Manag...

Enable / Disable paying a Violation / Permit using Payroll Deduction.   First go to System Conf...

Introduction Guest Payments allow users to quickly lookup and appeal and/or pay their ticket wit...

Difference between Transaction fees and Convenience fees:Transaction fees are independent of OPS-...

The Payment Reconciliation page can be found under Payments -> Payment Reconciliation: On this...

Accepting a Student Account Payment To Begin lets select a permit to purchase. In this case the ...

Paying for a locker. To begin click on the Lockers menu item in the user's profile on the admin ...

The Permit We begin by going to a user's dashboard on the admin portal and proceeding to the P...

Purchasing a Permit To begin let's have a look at purchasing a permit for the admin portal. Sele...

Searching for a Violation There are two methods to searching a violation. You can place the viol...

Configuration There are several items that must be configured in order for the right information...

Accessing the Report From the Payments menu click on Search. The page will refresh with the P...

Generating the Report To begin look for the Banner Report menu item under the Payments Menu T...

Configuring a Lot For Flex Payments To begin create a Flex Payment Lot and added 10 permits to i...

The Payroll Deduction Report To access the report: Go to the Payments Menu and select Processed ...

Configuring Payment Types The first step is to find the user type you wish to apply the permissi...

Purchasing a permit using Payroll Deduction In this scenario Patricia Birch will purchase a perm...

Paying a Violation with Visa Log in with your admin credentials on the admin side.  Navigate ...

To access the report go to the Payments drop down menu and select Search Failed Payments. ...

Marking Items Paid Menu Option Hover over Payments and click Mark Items Paid Select Items...

Releasing a Permit. If you know the permit number perform a permit search. If you do not know ...

Setup by Tomahawk If you will be using EFT as a payment method, you must provide Tomahawk with t...

To begin, go to the Violations Menu and select Search. Enter either the Ticket Number or the L...

Purchasing a Permit To begin go to pbirch's user profile and click on the Parking menu item. ...

Setting up the Payment Page Details you will have to provide to OPS-COM support Setti...

Credentials Required: Your TouchNet Account Manager can provide you with the following informati...

Add a new Payment Type: You can create a new payment type by selecting System Configuration → Pa...

Step #1: Create a PayPal Account Configure OPS-COM with your PayPal email address, selected curr...

Credentials Required: Sign up for your new OpenEdge Account Here:  OPS-COM / OpenEdge. On the s...

Information the client will supply:  store_id:    store#api_token: xxxxxxxcheckout_id:  xxxxxxxx...

Setting up Moneris Gateway [Step 1] - Login to your Moneris account: Development/Testing Logi...

Setting up Chase Exact Payments In order to configure the client OPS-COM site to use Chase Exact...

To properly configure your Bambora/Wordline payment type in OPS-COM you will require two separate...

OperationsCommander (OPS-COM) supports Bambora as a compatible hosted payment provider. Please...

Development: https://sandbox.authorize.net/ This space is primarily for development against th...

OpenEdge Hosted Payments Bambora/Worldline Hosted Payments Bambora/Worldline Checkout  Moner...

Setting Up  Send an email to the offenders primary driver that they have a new violation. Gene...

The Automatic Violation Notice Script sends New and Past Due violation notice emails to ParkAdmin...

Accessing the Collections Module There are several steps leading up to a collection since ofte...

Locate the user profile for the user you want to refund for. Note: The top right-hand corner will...

Cancelling On the Transaction Details screen you can see the different options available. You ca...

Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the...

Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to...

Cancel Transaction To cancel a transaction before a payment is processed When would you can...

Using a Gateway This is being phased out as the method for handling payments. Using Hosted Pa...

The flow is a 3 step process, which includes:  User/Admin link item to user User makes paymen...

When do we use this? Dispatch Logs allows administrators/dispatchers to record and track all inq...

You can get to the view incident screen from multiple areas. Searches, reports, links from othe...

Here is a sample of what the Incident report looks like. Basic information describing what occurr...

Accessing the Checklist To access the checklist go into any incident and click on the Checklist ...

Accessing your Tasks To access your tasks, click on Incidents, then click My Tasks  To view t...

To view the cameras, go to Incidents icon, and click on View Camera     2. Next, you will...

Click the 'Incidents Menu' select 'Search Incidents'. In the Occurrence# field enter the I...

Reviewing Dispatch Logs Hover over the Incidents icon, Dispatch, and select Dispatch Logs. ...

1. Hover over the Incidents icon and select View Open Incidents. 2. This will take administrat...

1. Hover over the Incidents icon, click Reports and select Sub-Location Report. 2. This will b...

1. Hover over the Incidents icon, click Reports and select Report by Category                 ...

Hover over the Incidents icon, click Reports then select Summary Report. This will take you ...

1. Hover over the Incidents icon and select Recent Incidents. 2. This will bring up a table ...

Recent Incidents Summary Report (Last 30 Days) Incidents Summary Report Incidents Summary...

From the Incident Information page, select the 'Edit Incident' button Enter or change any ...

1. Hover over the Incidents icon and select Incident Entry. 2. This will take you to the Opene...

1. Hover over the Incidents icon and select Search Incidents. 2. This will take you to the Sea...

Here is the list of items that would have to be set up in the system prior to using the incident ...

Incidents can be reported in several ways: Campus Security may observe violations as they occu...

Violations/Infractions can be created from a report that looks at chalk records. Before this can ...

How to Spoil a Violation To spoil a violation start by searching for the violation through the Q...

How to cancel a violation Hover over Violations, select Search Enter the violation being ca...

Hover over 'System Config' and click 'System Settings'  Click 'Violations' to open the Vio...

Running the Report To begin go to the Violations menu and hover over Reports. Select List By Typ...

Accessing the Report From the Violations menu hover over Reports and click the List Overdue menu...

1. Hover over the Violations icon and hover over Reports. Click on Summary Report by Officers in ...

Using the Report Hover over Violations and click Reports, Report by Officers. The Violations ...

Accessing the Report Hover over the Violations icon and click Paid Summary by Type. The Paid ...

Using the Report Hover over the Violations icon and click Report by Location/Officers. The Vi...

Introduction The search repeat offenders page allows site admins to find vehicles and users on t...

 Click System Config, System Settings to ensure the settings that pertain to Collections are se...

Create Form 11 Template If it already exists, the Form 11 template will be found under the Conte...

Running the Report To begin go to the Violations menu and hover over Reports.Select MTO Report f...

To set the flag, open the violation search page. Enter the violation that is being flagged...

Introduction Municipal clients located within Ontario have specific processes for violation offe...

Navigate to Handhelds Devices Select System Configuration → Violations → Handhelds Devices. ...

To review appeals as an admin hover over the Violations icon and click Appeals and then select Ap...

Searching for the Violation Follow the steps to search for a violation - Search for a Violation ...

Click Violations then Search. 2.The Violation Search screen displays. Enter the violation ...

To search for violations hover over the Violations icon and click Search. The Violation Sear...

Setting up Violation Entries  Before you can issue violations you must enable Link violations to...

Entering a Violation Hover over the Violations icon and click Violation Entry. The Enter Ba...

The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Tic...

Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of th...

Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, i...

Cancelling an Invoice If a company would like users removed or changes made after the invoice ...

Searching for an Invoice First, navigate to the invoice search page. The page can be found un...

Invoice Preparation Before invoices can be prepared, there must first be an invoice number set. ...

To begin, start a regular rollover process, by going into the Permits menu and selecting Active...

Create the Acme company An Admin for ABC Parking must create a company entry for ACME in OPS-COM...

This process will explain how to set the state of a permit to lost. It will also illustrate the p...

Introduction Sometimes it may be necessary to change the price of a standard permit before it ha...

With the use of third-party apps, many tablets can be set up to act as kiosks. This means that an...

The User Experience The user will scan the QR code with their phone and be taken to the Pur...

System Settings To begin using Real-Time Map for a specific lot, you must set up the functionali...

Quick Steps to Configure Zero Dollar or Paid QR Codes System Configuration ->Users ->Types -...

Enable Parking Logix Integration Before you can use the Parking Logix integration on your system...

Searching Pay Station Status To get to this report hover over Parking Management → Temporary Per...

Navigating to the Deposit Report You can find the active deposit report by going to Parking Mana...

Creating the Template  To use sticker printers you first need to create a new template to be use...

Setup Printable Permit Template  Before you can allow your users to print from home you must set...

User Level Capabilities within the Validator Tool Here is a description of what each user level ...

To access the report, the admin responsible for parker validation would need "View Validator Re...

In this example, we will add a validation for a vehicle with the plate number BIRCH in the GARAGE...

Accessing the Validator Pages to Edit the Look and Feel From the System Config Menu click on Sys...

You must create a new role to apply the permissions correctly. For more information refer to this...

To begin, you must set the ability to apply the permit to multiple vehicles in Lot Administrati...

Viewing the LPR Audit Log To access the LPR Audit Log, go to the Parking Management menu and hov...

Hover over 'Parking Management' then 'License Plate Recognition.' Click 'View LPR Events'. ...

What is the optical range for the reader? The sweet spot for plate reads is 1.5 to 2.5 meters be...

1. In Parking Management, hover over the Permit Management icon and select Text2ParkMe - Active P...

In Parking Management, hover over Permit Management, Temporary Permits, and click 'Text2ParkMe' t...

Setup Deposit Options Setup and manage your Deposit options.  Apply Deposit Types Now that you...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Access Cards' then '...

Printing Hangtags In Parking Management,  hover over the Permit Management icon and click Hang T...

1. In Parking Management, hover over the Permits icon and click 'Temp Permit Printing'. 2. In ...

If you know the permit number perform a permit search. If you do not know the permit number, go...

Performing Permit Switches Between Permits Select the lot that the user's permit is currently ...

In Parking Management, hover over the Permit Management icon and click 'Permit Search': Enter ...

Set Up To set up the system to be able to use this you need to set up 3 settings Select the c...

In Parking Management, hover over the 'Permit Management' icon and click 'Reports' then 'Permit S...

In Parking Management, click 'Reports' then 'Lot Value Report'. The 'Lot Usage' screen will di...

Permit Invoicing Searching for an Invoice Click Allocations > Invoice Search.  The...

In Parking Management, hover over the Permits icon and click 'Reports' then 'Midnight List'. A...

Under Parking Management, hover over the Permit Management icon and click Reports followed by Tem...

Navigating to the Report In Parking Management, hover over the Permit Management icon and click ...

Hover over Parking Management, Reports and click Detailed Permit Sales Report. The Detaile...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Reports' then 'Permi...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Student Permit and P...

Awaiting Payment Report To begin hover over the 'Permit Management' icon and click 'Awaiting Pay...

Getting to the Wait List Report  In Parking Management, hover over the Permit Management icon an...

Managing The Waiting List In Parking Management, hover over the Permit Management icon and click...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Waiting Lists' then ...

In Parking Management, hover over Permit Management and click Reports then Company Permit Repor...

Company Permit Report Non-Student Wait List Waiting List Wait List Report Awaiting Paymen...

Using Credit Cards on File to Purchase Recurring Permits There are two prerequisites to this fun...

Purchase a permit as an Administrator for any user.  Locate the permit on the Profile page and cl...

Hover over the System Config menu and click System Settings. The 'Manage System Settings' ...

When to Rollover Permits Patrons who pay by payroll deduction or through credit card purchases c...

Creating a new Sales Window  To create a new Sales Window click NEW  The Create New Sales W...

Text2ParkMe (T2P) allows users to pay for temporary parking via SMS (text) messaging. Text2ParkMe...

This instruction outlines the six factors that come into play when creating a lot for permit sale...

This allows you to add individual permits to lots instead of adding an entire range as in the pre...

This article describes the process of adding permits to lots. Permits can be added individually o...

Adding Permits to a Lot Single Allocate Archiving and Restoring Permits

Lot Groups allows you to group similar lots together to be seen as a single entity in OPS-COM. A ...

Lot Groups allow you to group similar lots together to be seen as a single entity in OPS-COM.  A ...

Proration is a permission that can be given to an admin user. It allows them to sell a permit to ...

The Pricing and Lot Admin page allows you to add new lots as well as to edit the price of a permi...

At the end of a semester, students are required to re-rent a locker. This report helps find stude...

  Quick Steps: Hover over Locker Management and click Sales Window. Click Add Sale Window to...

Locker User Types You must create the Locker User types you wish to use in OPS-COM. To do so Hov...

Basic test for checking if the locker availability is set correctly when using Locker UserTypes.

The Midnight List is a list of lockers due to be cleared out of the system at midnight. These loc...

This guide walks you through the process of allocating lockers, adding buildings, areas, and lock...

This article shows admins how to manage and communicate with users who have pending payments for ...

The Locker Switch option allows administrators to change the locker that is associated with a par...

The Locker Search option allows administrators to search locker(s) to be able to view/edit detail...

The system dashboard has been reworked to provide greater flexibility. Items on the dashboard are...

The Quick Search tool allows you to quickly find information in OPS-COM by searching specific fie...

When you sign in to OPS-COM initially, you are presented with a landing page. This message is ref...

When using OPS-COM to complete a User Profile, the browser's auto-complete feature can cause prob...

The Forms options allow users to communicate with the organization about special requests. Pleas...

The DNTT (Do Not Ticket or Tow) feature allows administrators to apply a condition on a vehicle t...

Duplicate vehicles in the OPS-COM system can cause quite a bit of confusion especially when there...

The Search by Plate option allows Administrators to locate vehicles, and view the user, vehicle d...

The designation Primary Driver is put in place to identify the owner of the vehicle in most cases...

The Email Users functionality allows administrators to email users with notices or important info...

The Bulk User Type Change tool allows administrators to change User Types in bulk. This is useful...

We are in the process of converting this page and will update once fully converted. There are a ...

The History tab allows administrators to view/edit all transactions and adjustments (locker reser...

The Payments tab allows administrators to process user payments for one or all payment types due ...

The Parking tab allows administrators to sell parking permits (standard parking permits and tempo...

The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove ve...

The Lockers tab on the User Landing Page allows administrators to rent lockers to users.  Users c...

Tax Exemption Codes are supported in the OPS-COM system.  If a user has a tax exemption code on t...

Subscriptions are used to allow you to tag a default method of payment for any permits that you r...

The User Profile Landing Page is the first page you are presented with when accessing a user's pr...

Users come and go in the system, and so do their associations to vehicles.  This page deals with ...

User Search allows administrators to find user information to view/edit. Quick Steps: Go to...

To start using the OPS-COM User Portal, all customers must register as a new user. User Registrat...