Administrators

Please remember to follow these steps for the browser you're using. How does this setting affect...

When you sign in to OPS-COM initially, you are presented with a landing page. This message is ref...

The Quick Search tool allows you to quickly find information in OPS-COM by searching specific fie...

Reminder You need to be on the ops-com website logged in as an admin Introduction The system da...

Manual User Registration Quick Steps Go to User Management → User Registration. Fill...

This requires you to have a user profile already created Quick Step List Editing a User's Profi...

In order for subscription to function, the user must provide information pertaining to the paymen...

Managing Credit Cards Search for the user that you want to manage a credit card for and select t...

Setup Payment Type Search for the user and go to their Profile. Click Profile, Manage Payment Me...

Adding a Tax Exempt ID Search for a user and edit their profile. The Tax Exemption field is loca...

User Search Functionality Hover over User Management and click User Search. The User Search s...

Editing a User Profile Locate the User you wish to edit/update by searching for a user.  Click o...

Archive Process Locate the User you wish to edit/update by searching for a user.  Click on the U...

Register a Locker Locate the User you wish to edit/update by searching for a user.  Click on the...

Adding a Vehicle 1. To add a new vehicle for a user, Click the 'Add New Vehicle' button at the b...

Standard Parking Permit Click the 'Parking' tab. The 'Manage Lots' screen will display. To...

Select Items to Apply Payment Enable the check boxes for the items that you wish to make the pay...

There are a number of links on this page that administrators can select to get additional informa...

There are a number of links on this page that allow administrators to get additional information ...

Unlink a User and Vehicle To remove a vehicle from a user profile, follow the steps outlined bel...

Bulk User Type Change Menu Option Hover over User Management and click Bulk User Type Change. ...

Merging Users A user account must be enabled and contain a user type to perform a merge. If the ...

Locate the Bulk Email Presets Hover over User Management and click Email Users. Select the group...

Why is there a Primary Driver? The Primary Driver will receive communication from the system suc...

Search by Plate Menu Option Hover over the 'User Management' icon and then Vehicles. Click 'Sear...

Merge Vehicles Menu Option Hover over the User Management icon and then Vehicles. Click Merge Ve...

What are Duplicate Vehicles? Vehicles in OPS-COM are unique based on plate, plate type, and stat...

What is a DNTT? The DNTT feature allows administrators to place a condition on a vehicle that wi...

Managing Forms Hover over the User Management icon and click Forms. From here we have two option...

To add a form on your user side hover over User Management followed by Forms and click Add Form. ...

Getting to Forms  Hover over the 'User Management' icon and then 'Forms'. Click 'List Forms'. ...

Locker Search Hover over the Lockers icon and click 'Search'. The Locker Search page will d...

1. Hover over the Locker Management icon and click 'Locker Switch.' 2. Select the 'Old Locke...

Hover over the Lockers icon and click 'Awaiting Payment'. The Lockers Awaiting Payment page ...

Hover over the Lockers Management icon and select  Allocate. The Manage Locker Numbers page ...

1. Hover over the Lockers icon and click 'Midnight List.'   2. The search results are displaye...

Basic test for checking if the locker availability is set correctly when using Locker UserTypes.

Locker User Types You must create the Locker User types you wish to use in OPS-COM. To do so Hov...

Managing Locker Sales Windows To begin managing locker sales windows hover over the locker manag...

Accessing the Report To access the Non-Returning Users Report, hover over the Lockers Management...

Pricing and Lot Admin Lot groups Permit Allocations Setting Up A Lot To Be Visible and Ava...

Hover over the Parking Management icon:  and click Lot Administration  followed by  Pricing & Lot...

Configuration/Setup In Lot Admin and Pricing go into the lot you wish to setup for Proration.On ...

Manage Lot Groups Under the Admin Options menu, hover on Parking, then click Manage Lot Groups. ...

Overview Using Groups  A lot may only belong to one group and there are no parameters around ...

Adding Permits to a Lot Single Allocate Archiving and Restoring Permits

Go to Parking Management main menu and hover over Lot Administration to view the drop down menu...

1. Hover over the Parking Management icon and click 'Lot Administration' then 'Allocate'. 2. O...

Hover over 'Permit Management' and click 'Lot Administration' then 'Allocate'. We will foc...

IMPORTANT NOTE: Show Only Visible Lots can be toggled on or off.With the checkbox left unchecked ...

Hover over 'Parking Management' and click 'Lot Administration' then 'Pricing & Lot Admin'. ...

Creating a new Sales Window  To create a new Sales Window click NEW  The Create New Sales W...

When to Rollover Permits Patrons who pay by payroll deduction or through credit card purchases c...

Hover over the System Config menu and click System Settings. The 'Manage System Settings' ...

Purchase a permit as an Administrator for any user.  Locate the permit on the Profile page and cl...

Using Credit Cards on File to Purchase Recurring Permits There are two prerequisites to this fun...

Company Permit Report Non-Student Wait List Waiting List Wait List Report Awaiting Paymen...

In Parking Management, hover over Permit Management and click Reports then Company Permit Repor...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Waiting Lists' then ...

Managing The Waiting List In Parking Management, hover over the Permit Management icon and click...

Getting to the Wait List Report  In Parking Management, hover over the Permit Management icon an...

Awaiting Payment Report To begin hover over the 'Permit Management' icon and click 'Awaiting Pay...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Student Permit and P...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Reports' then 'Permi...

Hover over Parking Management, Reports and click Detailed Permit Sales Report. The Detaile...

In Parking Management, hover over the 'Permit Management' icon and click 'Reports' then 'Permit S...

Navigating to the Report In Parking Management, hover over the Permit Management icon and click ...

Under Parking Management, hover over the Permit Management icon and click Reports followed by Tem...

In Parking Management, hover over the Permits icon and click 'Reports' then 'Midnight List'. A...

Permit Invoicing Searching for an Invoice Click Allocations > Invoice Search.  The...

In Parking Management, click 'Reports' then 'Lot Value Report'. The 'Lot Usage' screen will di...

Set Up To set up the system to be able to use this you need to set up 3 settings Select the c...

In Parking Management, hover over the Permit Management icon and click 'Permit Search': Enter ...

Performing Permit Switches Between Permits Select the lot that the user's permit is currently ...

If you know the permit number perform a permit search. If you do not know the permit number, go...

1. In Parking Management, hover over the Permits icon and click 'Temp Permit Printing'. 2. In ...

Printing Hangtags In Parking Management,  hover over the Permit Management icon and click Hang T...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Access Cards' then '...

Setup Deposit Options Setup and manage your Deposit options.  Apply Deposit Types Now that you...

In Parking Management, hover over Permit Management, Temporary Permits, and click 'Text2ParkMe' t...

1. In Parking Management, hover over the Permit Management icon and select Text2ParkMe - Active P...

What is the optical range for the reader? The sweet spot for plate reads is 1.5 to 2.5 meters be...

Hover over 'Parking Management' then 'License Plate Recognition.' Click 'View LPR Events'. ...

Viewing the LPR Audit Log To access the LPR Audit Log, go to the Parking Management menu and hov...

To begin, you must set the ability to apply the permit to multiple vehicles in Lot Administrati...

You must create a new role to apply the permissions correctly. For more information refer to this...

Accessing the Validator Pages to Edit the Look and Feel From the System Config Menu click on Sys...

In this example, we will add a validation for a vehicle with the plate number BIRCH in the GARAGE...

To access the report, the admin responsible for parker validation would need "View Validator Re...

User Level Capabilities within the Validator Tool Here is a description of what each user level ...

Setup Printable Permit Template  Before you can allow your users to print from home you must set...

Creating the Template  To use sticker printers you first need to create a new template to be use...

Navigating to the Deposit Report You can find the active deposit report by going to Parking Mana...

Searching Pay Station Status To get to this report hover over Parking Management → Temporary Per...

Enable Parking Logix Integration Before you can use the Parking Logix integration on your system...

Quick Steps to Configure Zero Dollar or Paid QR Codes System Configuration ->Users ->Types -...

The User Experience The user will scan the QR code with their phone and be taken to the Pur...

System Settings To begin using Real-Time Map for a specific lot, you must set up the functionali...

With the use of third-party apps, many tablets can be set up to act as kiosks. This means that an...

Introduction Sometimes it may be necessary to change the price of a standard permit before it ha...

Create the Acme company An Admin for ABC Parking must create a company entry for ACME in OPS-COM...

To begin, start a regular rollover process, by going into the Permits menu and selecting Active...

Invoice Preparation Before invoices can be prepared, there must first be an invoice number set. ...

Searching for an Invoice First, navigate to the invoice search page. The page can be found un...

Cancelling an Invoice If a company would like users removed or changes made after the invoice ...

Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, i...

Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of th...

The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Tic...

Entering a Violation Hover over the Violations icon and click Violation Entry. The Enter Ba...

Setting up Violation Entries  Before you can issue violations you must enable Link violations to...

To search for violations hover over the Violations icon and click Search. The Violation Sear...

Click Violations then Search. 2.The Violation Search screen displays. Enter the violation ...

Searching for the Violation Follow the steps to search for a violation - Search for a Violation ...

To review appeals as an admin hover over the Violations icon and click Appeals and then select Ap...

Navigate to Handhelds Devices Select System Configuration → Violations → Handhelds Devices. ...

Introduction Municipal clients located within Ontario have specific processes for violation offe...

To set the flag, open the violation search page. Enter the violation that is being flagged...

Running the Report To begin go to the Violations menu and hover over Reports.Select MTO Report f...

Create Form 11 Template If it already exists, the Form 11 template will be found under the Conte...

 Click System Config, System Settings to ensure the settings that pertain to Collections are se...

Introduction The search repeat offenders page allows site admins to find vehicles and users on t...

Using the Report Hover over the Violations icon and click Report by Location/Officers. The Vi...

Accessing the Report Hover over the Violations icon and click Paid Summary by Type. The Paid ...

Using the Report Hover over Violations and click Reports, Report by Officers. The Violations ...

1. Hover over the Violations icon and hover over Reports. Click on Summary Report by Officers in ...

Accessing the Report From the Violations menu hover over Reports and click the List Overdue menu...

Running the Report To begin go to the Violations menu and hover over Reports. Select List By Typ...

Hover over 'System Config' and click 'System Settings'  Click 'Violations' to open the Vio...

How to cancel a violation Hover over Violations, select Search Enter the violation being ca...

How to Spoil a Violation To spoil a violation start by searching for the violation through the Q...

Violations/Infractions can be created from a report that looks at chalk records. Before this can ...

Incidents can be reported in several ways: Campus Security may observe violations as they occu...

Here is the list of items that would have to be set up in the system prior to using the incident ...

1. Hover over the Incidents icon and select Search Incidents. 2. This will take you to the Sea...

1. Hover over the Incidents icon and select Incident Entry. 2. This will take you to the Opene...

From the Incident Information page, select the 'Edit Incident' button Enter or change any ...

Recent Incidents Summary Report (Last 30 Days) Incidents Summary Report Incidents Summary...

1. Hover over the Incidents icon and select Recent Incidents. 2. This will bring up a table ...

Hover over the Incidents icon, click Reports then select Summary Report. This will take you ...

1. Hover over the Incidents icon, click Reports and select Report by Category                 ...

1. Hover over the Incidents icon, click Reports and select Sub-Location Report. 2. This will b...

1. Hover over the Incidents icon and select View Open Incidents. 2. This will take administrat...

Reviewing Dispatch Logs Hover over the Incidents icon, Dispatch, and select Dispatch Logs. ...

When do we use this? Dispatch Logs allows administrators/dispatchers to record and track all inq...

Click the 'Incidents Menu' select 'Search Incidents'. In the Occurrence# field enter the I...

To view the cameras, go to Incidents icon, and click on View Camera     2. Next, you will...

Accessing your Tasks To access your tasks, click on Incidents, then click My Tasks  To view t...

Accessing the Checklist To access the checklist go into any incident and click on the Checklist ...

Here is a sample of what the Incident report looks like. Basic information describing what occurr...

You can get to the view incident screen from multiple areas. Searches, reports, links from othe...

The flow is a 3 step process, which includes:  User/Admin link item to user User makes paymen...

Using a Gateway This is being phased out as the method for handling payments. Using Hosted Pa...

Cancel Transaction To cancel a transaction before a payment is processed When would you can...

Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to...

Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the...

Cancelling On the Transaction Details screen you can see the different options available. You ca...

Locate the user profile for the user you want to refund for. Note: The top right-hand corner will...

Accessing the Collections Module There are several steps leading up to a collection since ofte...

The Automatic Violation Notice Script sends New and Past Due violation notice emails to ParkAdmin...

Setting Up  Send an email to the offenders primary driver that they have a new violation. Gene...

OpenEdge Hosted Payments Bambora/Worldline Hosted Payments Bambora/Worldline Checkout  Moner...

Development: https://sandbox.authorize.net/ This space is primarily for development against th...

OperationsCommander (OPS-COM) supports Bambora as a compatible hosted payment provider. Please...

To properly configure your Bambora/Wordline payment type in OPS-COM you will require two separate...

Setting up Chase Exact Payments In order to configure the client OPS-COM site to use Chase Exact...

Setting up Moneris Gateway [Step 1] - Login to your Moneris account: Development/Testing Logi...

Information the client will supply:  store_id:    store#api_token: xxxxxxxcheckout_id:  xxxxxxxx...

Credentials Required: Sign up for your new OpenEdge Account Here:  OPS-COM / OpenEdge. On the s...

Step #1: Create a PayPal Account Configure OPS-COM with your PayPal email address, selected curr...

Add a new Payment Type: You can create a new payment type by selecting System Configuration → Pa...

Credentials Required: Your TouchNet Account Manager can provide you with the following informati...

Setting up the Payment Page Details you will have to provide to OPS-COM support Setti...

Purchasing a Permit To begin go to pbirch's user profile and click on the Parking menu item. ...

To begin, go to the Violations Menu and select Search. Enter either the Ticket Number or the L...

Setup by Tomahawk If you will be using EFT as a payment method, you must provide Tomahawk with t...

Releasing a Permit. If you know the permit number perform a permit search. If you do not know ...

Marking Items Paid Menu Option Hover over Payments and click Mark Items Paid Select Items...

To access the report go to the Payments drop down menu and select Search Failed Payments. ...

Paying a Violation with Visa Log in with your admin credentials on the admin side.  Navigate ...

Purchasing a permit using Payroll Deduction In this scenario Patricia Birch will purchase a perm...

Configuring Payment Types The first step is to find the user type you wish to apply the permissi...

The Payroll Deduction Report To access the report: Go to the Payments Menu and select Processed ...

Configuring a Lot For Flex Payments To begin create a Flex Payment Lot and added 10 permits to i...

Generating the Report To begin look for the Banner Report menu item under the Payments Menu T...

Accessing the Report From the Payments menu click on Search. The page will refresh with the P...

Configuration There are several items that must be configured in order for the right information...

Searching for a Violation There are two methods to searching a violation. You can place the viol...

Purchasing a Permit To begin let's have a look at purchasing a permit for the admin portal. Sele...

The Permit We begin by going to a user's dashboard on the admin portal and proceeding to the P...

Paying for a locker. To begin click on the Lockers menu item in the user's profile on the admin ...

Accepting a Student Account Payment To Begin lets select a permit to purchase. In this case the ...

The Payment Reconciliation page can be found under Payments -> Payment Reconciliation: On this...

Difference between Transaction fees and Convenience fees:Transaction fees are independent of OPS-...

Introduction Guest payments allow users to quickly find their tickets without having to log in a...

Roles and Permissions There are three menu options under the System Configuration -> Admin Manag...

User Management Permissions Permission Names Description View Users ...

Creating an Admin Account Hover over System Config and click Edit Admin Users. The Manage Admin...

An IP address is an address used in order to uniquely identify a device on an IP network. To get ...

By default the username field is not editable: To begin, go to the System Config menu and clic...

Setting up User Profile Items To access the profile items click System Config menu and s...

Getting to Email Headers & Footers In order to get to Email Headers & Footers, click System Conf...

To access the system settings, go to System Config and click on System Settings.  In most cases...

Some System Configuration that Must be Done For more details on system settings please see Syst...

Manage Security Settings To edit security settings, hover over System Config and click System Se...

Uploading Files Your OPS-Com Admin site has a page to put files. To get to this page, go to Syst...

To manage Administrator Groups, go to 'System Config' then click on 'Manage Groups'. 2. ...

Editing the template To access the template, go to the System Config menu and click on Email Tem...

What Needs Your Attention Here is the list of all the major pages and messaging you will want to...

Finding Communication Errors It is possible, that if some of the system settings and classic sys...

Accessing System Settings First we must go into System Settings from the System Configuration me...

Navigate to Email Templates In order to find your current default email templates, you will have...

Accessing System Messaging To access and manage your System Messaging navigate to the gears icon...

Overview The User Portal system allows your clients to register, add vehicles, purchase permits ...

Where are Translations Supported Currently, translations are only supported on the user side, ho...

This page allows administrators with appropriate roles and permissions to configure the tax perce...

Introduction The letter report page shows a list of users within the system who are eligible to ...

Introduction This page allows the admin to manage, create, and edit the content and appearance f...

Special System_Code Shortcode The system_code is the most common short code used on the OPS-COM ...

Shortcodes Shortcodes used to display user information. Keep in mind that the shortcode descrip...

How to use the Shortcode To use the User_card shortcode simply add [user_card] anywhere to the c...

Lot Information Display This shortcode can be used anywhere on the site. It does not need to be ...

PermitTempPdf Shortcode The use of permittemppdf is fairly straight forward. The shortcode has ...

Information When issuing a Form 11, there are a number of shortcodes that can be placed in the t...

User Types User Departments User Company Editor Login Sources (SSO)

User Types Configuration To setup a user type, go to the Admin Options menu and hover over Users...

On the Administration Interface Active vehicle restriction is controlled through user types. To...

Managing User Departments Click Admin Options, Users followed by Manage User Departments. ...

Accessing the User Company Editor  Under User Management, click User Companies. The Company...

What is Single Sign-On (SSO)? Single Sign-On, or SSO, makes it easier to use different websites ...

Understanding Login Sources A "login source" is just the way a user signs into the system. For e...

What is Single Sign-On (SSO) Single Sign-On, or SSO, is a way to make it easier for your users t...

Vehicle Plate Types Vehicle Colours Vehicle Makes Vehicle Types Related Video

Managing Vehicle Plate Types Click Admin Options, Vehicles followed by Vehicle Plate Types. ...

Managing the Vehicle Colour Picklist Hover over Admin Options and click Vehicles followed by Veh...

Managing Vehicle Makes Click Admin Options, Vehicles followed by Manage Vehicle Makes. The ...

Managing Vehicle Types Click Admin Options, Vehicles followed by Manage Vehicle Types. Th...

Lot Zones Common Lots Permit States

Managing your Lot Zones Click Admin Options, Parking and Manage Lot Zones. The Manage Lot Zon...

Navigating to Common Lots To get to the common lots page click Admin Options then Parking follow...

Managing Permit States Click Admin Options, Parking followed by Manage Permit States. The...

Access Card Status Access Cards - Add Singles Access Cards - Add Bulk Access Cards - Edit Bu...

Click Admin Options, Access Cards, and click Statuses.  2. The 'Access Card Status Adm...

Click Admin Options, Access Cards, and "Add Singles". The "Create A New Access Card" p...

Click Admin Options, Access Cards, and Add Bulk. 2. The Access Car...

Click Admin Options, Access Cards, and Edit Bulk. 2. You will be...

Barcodes - Add Singles Barcodes - Add Bulk Barcodes - Edit Bulk Barcodes - Edit Gates Barco...

 Click Admin Options, Barcodes and Add Singles 2. The Add A New Barcode page will displa...

Click Admin Options, Barcodes and click Add Bulk. 2. The Barcodes Administration page ...

Click Admin options, Barcodes and Edit Bulk. 2. The Barcodes Administration page display...

Click Admin Options, Barcodes, and Edit Gates.  You will be redirected to the Gates Admini...

Select Admin Options, hover over Barcodes and click on Edit Barcodes 2. You will be redire...

Locations Locations - Sub Locations

Click Admin Options, Manage Locations and Locations. The Manage Locations page displays. | ...

Click Admin Options, Locations and Sub-locations. You will be redirected to the Manage Sub-Loc...

Ticket Categories Sort Violations for Quick Access Ticket Offence Items Sending Alerts to Ha...

How to Edit Ticket Types Hover over the Admin Options icon and click 'Violations' then 'Manage...

The Challenge When selecting an Offence, is there a way to change the order so that I can more q...

Managing Ticket Offence Items Hover over the Admin Options icon and click Violations then Manage...

In the Admin Options menu, hover over Violations, then click Handheld Common. The Handheld...

Cameras Categories Ethnic Types Extended User Profile Options Flags Missing Property Types...

Under the Admin Options, hover over Incidents, then click on Cameras. 2. You will be r...

How to Get to Categorize to Create or Edit Click Admin Options, Incidents, and Categories. ...

Navigation to Ethnicity Administration To get to Ethnicity Administration click Admin Options, I...

Under the Admin Options, hover over Incidents, then click on Ext. Profile Options. You will ...

Adding or Editing an Incident Flag From the Admin Options menu, hover over Incidents, then click...

Click Admin Options, Incidents and Missing Property Types. The Edit Missing Property Types...

Adding a Relation to the List Click Admin Options, Incidents then Relations. You will be redi...

Setting up Alarms in OPS-COM please refer to the following article Guide to System Settings to s...

Getting to Alerts & Alarms  To get to the alerts and alarms go to Admin Options, Alerts & Alarms...

Getting to Warning Email Trigger List  Under the Admin Options, hover over Alerts & Alarms, then...

Dispatch Categories Sources - Dispatch

Navigating to Dispatch Categories To get to this page, click on Admin Options, hover over Dispat...

Click Admin Options, Dispatch and Sources. The Dispatch Category Link Administration page ...

Users - Distribution Admin Options Search for a User Departments Alerts - Distribution Acti...

Under Admin Options, hover over Distribution, then click Users. ...

To get to this page, click on Admin Options, hover over Distribution, then click Se...

Under Admin Options, hover over Distribution, then click Departments.  2. You will be redi...

Click Admin Options, Distribution then Alerts. 2. The Distribution Alert Administratio...

Click Admin Options, Distribution then Actions. 2. The Distribution Action Administration ...

Click Admin Options, Distribution and "Status". 2. The Distribution Status Administration ...

Click Admin Options, Distribution and "Warnings". 2. The Distribution Warning Administrati...

To address this issue, go into Tools , hover over Resolve Duplicates, then click By Vehicle. ...

Performing a History Search Click Admin Options and History Search. The History Dump page wil...

Under the Admin Options menu, click on "Purge Old Data". When you click on 'Purge Old Data', a...

 You must add the "Delete Incidents" permission to the Admins you want to give this ability to....

Navigating to Deposits To get to the Manage Deposits page: Select the Admin Options icon Sel...

Viewing the Logs To view System Task Logs, go to 'Admin Options' then click on 'View System Task...

Introduction The forms module has been refactored, and has new functionality. Existing form...

Introduction A variety of field types are available when building form questions. The functio...

Accessing User Form Entries Access the forms module under the menu tree: User Management ...

Introduction The database importer allows the admin to import their existing information into th...

  Introduction A list of all the columns used in the importer and a description of what the f...

Setting up the Proper Account Settings to View Alarms First we will need to get to Manage Admini...

Setting up Alarm Permissions  Before admins can use alarms in the system they will need to have ...

Setting up Alarm Permissions  Before Admins can use alarms in the system they will need to have ...

Introduction The ability to lock lots with a password has been added. Setting a password on a lo...

Introduction Lot visibility has been changed to have three options: Not Visible - lot is not ...