Administrators
Event Parking
OperationsCommander has added a new feature that allows lots to be locked with a password, restri...
Configuring Multi-Factor Authentication on the User Portal
Introduction Multi-factor authentication, or MFA, adds a second layer of security to a user’s ac...
Review Emails Sent to Users
Overview All internal communications, including mass and automatic messages sent by the system, ...
Daily Payments - Itemized
The Daily Payments - Itemized page can be found under Payments -> Daily Payments - Itemized. O...
Auto Email Notifications for Warnings
Introduction There is now the option to have a warning letter sent to those who have received a ...
Notice Letters
Articles related to setting up Notice Letters.
Shortcodes
Shortcodes - What are they? Shortcodes are small bits of code that allow you to do various thin...
Form 11 Shortcodes
Information When issuing a Form 11, there are a number of shortcodes that can be placed in the t...
User_card Shortcode
How to use the Shortcode To use the User_card shortcode simply add [user_card] anywhere to the c...
User Information Shortcodes
Shortcodes Shortcodes used to display user information. Keep in mind that the shortcode descrip...
System_code Shortcode
Special System_Code Shortcode The system_code is the most common short code used on the OPS-COM ...
PermitTempPdf and Conditional Shortcode
PermitTempPdf Shortcode The use of permittemppdf is fairly straight forward. The shortcode has ...
Lot Information Shortcode
Lot Information Display This shortcode can be used anywhere on the site. It does not need to be ...
Tracking Electrical Vehicles
Introduction A flag has been added to vehicles that can be used to mark them as electrical. Thi...
Flex Permits
Introduction Flex permits allow clients to specify variable prices for a lot, with the possibili...
Alarms
Information related to different alarms.
Generic Alarms
Setting up Alarm Permissions Before Admins can use alarms in the system they will need to have ...
People Alarms
Setting up Alarm Permissions Before admins can use alarms in the system they will need to have ...
Plate and Vehicle Alarms
Setting up the Proper Account Settings to View Alarms First we will need to get to Manage Admini...
The Differences Between Alerts, Plate and Vehicle Alarms and DNTT
Alarms and DNTT states are similar in regards to be able to put a flag so to speak on a vehicle.D...
Data Maintenance
Using the Database Importer
Introduction The database importer allows the admin to import their existing information into th...
Archiving or Disabling a User
Archive Process Locate the User you wish to edit/update by searching for a user. Click on the U...
Archiving and Restoring Permits
Lot Allocation allows you to remove and restore permits in any given lot. Permits are removed thr...
Purging Incidents from OPS-COM
You must add the "Delete Incidents" permission to the Admins you want to give this ability to....
Merge Vehicles
The Merge Vehicles option is used to combine two vehicles into one vehicle. It can also be used ...
Merge User
The Merge Users option is used to combine two profiles for the same person into one user profile....
What Does Purge Old Data Do?
Under the Admin Options menu, click on "Purge Old Data". When you click on 'Purge Old Data', a...
Data Importer
Information related to the data importer.
Forms Module
Documentation of the new forms module.
Viewing Form Entries
Accessing User Form Entries Access the forms module under the menu tree: User Management ...
Form Field Types
Introduction A variety of field types are available when building form questions. The functio...
Forms
Introduction The forms module has been refactored, and has new functionality. Existing form dat...
Public-Facing Lot Pages
Overview Within the system, there is the option to create a custom lots page, which will display...
Resetting an Administrators Password
Ressetting a Forgotten Admin Password From the Admin Login page click on Forgot your Username ...
Athletics Module
Accessing the Athletics Module The athletics module is a stand-alone module that has its own spe...
Active Vehicle Report
Accessing the Report To view the report go into the User Managent menu and hover over Vehicles a...
Retrieving Uploaded Files
Where to Manage Uploaded Files Admins can view files uploaded by specific users by going into th...
Reports Overview
Report Title When do we use this? Parking Reports Detailed Permit Sales Sh...
Admin Options
Setting Up Single Sign-On with OperationsCommander
What is Single Sign-On (SSO)? Single Sign-On, or SSO, makes it easier to use different websites ...
View System Task Logs
Viewing the Logs To view System Task Logs, go to 'Admin Options' then click on 'View System Task...
Deposit Options
Navigating to Deposits To get to the Manage Deposits page: Select the Admin Options icon Sel...
History Search
Performing a History Search Click Admin Options and History Search. The History Dump page wil...
Resolve Duplicate Report
To address this issue, go into Tools , hover over Resolve Duplicates, then click By Vehicle. ...
Warnings - Distribution
Click Admin Options, Distribution and "Warnings". 2. The Distribution Warning Administrati...
Status - Distribution
Click Admin Options, Distribution and "Status". 2. The Distribution Status Administration ...
Actions - Distribution
Click Admin Options, Distribution then Actions. 2. The Distribution Action Administration ...
Alerts - Distribution
Click Admin Options, Distribution then Alerts. 2. The Distribution Alert Administratio...
Departments
Under Admin Options, hover over Distribution, then click Departments. 2. You will be redi...
Search for a User
To get to this page, click on Admin Options, hover over Distribution, then click Se...
Users - Distribution Admin Options
Under Admin Options, hover over Distribution, then click Users. ...
Distribution Setup
Users - Distribution Admin Options Search for a User Departments Alerts - Distribution Acti...
Sources - Dispatch
Click Admin Options, Dispatch and Sources. The Dispatch Category Link Administration page ...
Dispatch Categories
Navigating to Dispatch Categories To get to this page, click on Admin Options, hover over Dispat...
Dispatch Setup
Dispatch Categories Sources - Dispatch
Warning Email Trigger List
Getting to Warning Email Trigger List Under the Admin Options, hover over Alerts & Alarms, then...
Email Alert List
Getting to Alerts & Alarms To get to the alerts and alarms go to Admin Options, Alerts & Alarms...
Alarms Setup
Setting up Alarms in OPS-COM please refer to the following article Guide to System Settings to s...
Relations
Adding a Relation to the List Click Admin Options, Incidents then Relations. You will be redi...
Missing Property Types
Click Admin Options, Incidents and Missing Property Types. The Edit Missing Property Types...
Flags
Adding or Editing an Incident Flag From the Admin Options menu, hover over Incidents, then click...
Extended User Profile Options
Under the Admin Options, hover over Incidents, then click on Ext. Profile Options. You will ...
Ethnic Types
Navigation to Ethnicity Administration To get to Ethnicity Administration click Admin Options, I...
Categories
How to Get to Categorize to Create or Edit Click Admin Options, Incidents, and Categories. ...
Cameras
Under the Admin Options, hover over Incidents, then click on Cameras. 2. You will be r...
Incidents Setup
Cameras Categories Ethnic Types Extended User Profile Options Flags Missing Property Types...
Sending Alerts to Handhelds
In the Admin Options menu, hover over Violations, then click Handheld Common. The Handheld...
Ticket Offence Items
Managing Ticket Offence Items Hover over the Admin Options icon and click Violations then Manage...
Sort Violations for Quick Access
The Challenge When selecting an Offence, is there a way to change the order so that I can more q...
Ticket Categories
How to Edit Ticket Types Hover over the Admin Options icon and click 'Violations' then 'Manage...
Violations Setup
Ticket Categories Sort Violations for Quick Access Ticket Offence Items Sending Alerts to Ha...
Locations - Sub Locations
Click Admin Options, Locations and Sub-locations. You will be redirected to the Manage Sub-Loc...
Locations
Click Admin Options, Manage Locations and Locations. The Manage Locations page displays. | ...
Location Setup
Locations Locations - Sub Locations
Barcodes - Edit Barcodes
Select Admin Options, hover over Barcodes and click on Edit Barcodes 2. You will be redire...
Barcodes - Edit Gates
Click Admin Options, Barcodes, and Edit Gates. You will be redirected to the Gates Admini...
Barcodes - Edit Bulk
Click Admin options, Barcodes and Edit Bulk. 2. The Barcodes Administration page display...
Barcodes - Add Bulk
Click Admin Options, Barcodes and click Add Bulk. 2. The Barcodes Administration page ...
Barcodes - Add Singles
Click Admin Options, Barcodes and Add Singles 2. The Add A New Barcode page will displa...
Barcode Setup
Barcodes - Add Singles Barcodes - Add Bulk Barcodes - Edit Bulk Barcodes - Edit Gates Barco...
Access Cards - Edit Bulk
Click Admin Options, Access Cards, and Edit Bulk. 2. You will be...
Access Cards - Add Bulk
Click Admin Options, Access Cards, and Add Bulk. 2. The Access Car...
Access Cards - Add Singles
Click Admin Options, Access Cards, and "Add Singles". The "Create A New Access Card" p...
Access Card Status
Click Admin Options, Access Cards, and click Statuses. 2. The 'Access Card Status Adm...
Access Card Setup
Access Card Status Access Cards - Add Singles Access Cards - Add Bulk Access Cards - Edit Bu...
Permit States
Managing Permit States Click Admin Options, Parking followed by Manage Permit States. The...
Common Lots
Navigating to Common Lots To get to the common lots page click Admin Options then Parking follow...
Lot Zones
Managing your Lot Zones Click Admin Options, Parking and Manage Lot Zones. The Manage Lot Zon...
Parking Setup
Lot Zones Common Lots Permit States
Vehicle Types
Managing Vehicle Types Click Admin Options, Vehicles followed by Manage Vehicle Types. Th...
Vehicle Makes
Managing Vehicle Makes Click Admin Options, Vehicles followed by Manage Vehicle Makes. The ...
Vehicle Colours
Managing the Vehicle Colour Picklist Hover over Admin Options and click Vehicles followed by Veh...
Vehicle Plate Types
Managing Vehicle Plate Types Click Admin Options, Vehicles followed by Vehicle Plate Types. ...
Vehicles Setup
Vehicle Plate Types Vehicle Colours Vehicle Makes Vehicle Types Related Video
Using SAML SSO with OPS-COM
What is Single Sign-On (SSO) Single Sign-On, or SSO, is a way to make it easier for your users t...
Login Sources (SSO)
Understanding Login Sources A "login source" is just the way a user signs into the system. For e...
User Company Editor
Accessing the User Company Editor Under User Management, click User Companies. The Company...
User Departments
Managing User Departments Click Admin Options, Users followed by Manage User Departments. ...
Limiting Active Vehicles
On the Administration Interface Active vehicle restriction is controlled through user types. To...
User Types
User Types Configuration To setup a user type, go to the Admin Options menu and hover over Users...
User Setup
User Types User Departments User Company Editor Login Sources (SSO)
System Configuration
Taxes
This page allows administrators with appropriate roles and permissions to configure the tax perce...
Translations
Where are Translations Supported Currently, translations are only supported on the user side, ho...
Templates and Design
Overview The User Portal system allows your clients to register, add vehicles, purchase permits ...
Pages and Content Blocks
Accessing System Messaging To access and manage your System Messaging navigate to the gears icon...
Email Templates
Navigate to Email Templates In order to find your current default email templates, you will have...
Default Header and Footer for Mobile Readiness and SwiftDeploy
Accessing System Settings First we must go into System Settings from the System Configuration me...
Email Server Communication Errors
Finding Communication Errors It is possible, that if some of the system settings and classic sys...
System Messaging Checklist
What Needs Your Attention Here is the list of all the major pages and messaging you will want to...
The Invoice Template
Editing the template To access the template, go to the System Config menu and click on Email Tem...
Administrator Groups
To manage Administrator Groups, go to 'System Config' then click on 'Manage Groups'. 2. ...
Manage Files
Uploading Files Your OPS-Com Admin site has a page to put files. To get to this page, go to Syst...
Password and Security Features
Manage Security Settings To edit security settings, hover over System Config and click System Se...
Configuration Checklist
Some System Configuration that Must be Done For more details on system settings please see Syst...
Guide to System Settings
To access the system settings, go to System Config and click on System Settings. In most cases...
Email Headers and Footers
Getting to Email Headers & Footers In order to get to Email Headers & Footers, click System Conf...
Defining User Profile Items
Setting up User Profile Items To access the profile items click System Config menu and s...
Editing a Username
By default the username field is not editable: To begin, go to the System Config menu and clic...
IP Filtering for access to OPS-COM
What is an IP Address An IP address is an address used in order to uniquely identify a device on...
Admin User Accounts
Creating an Admin Account Hover over System Config and click Edit Admin Users. The Manage Admin...
Permissions in OPS-COM
User Management Permissions Permission Names Description View Users ...
Roles and Permissions
Roles and Permissions There are three menu options under the System Configuration -> Admin Manag...
Payments and Transaction Flow
Payroll Deduction Settings
Enable / Disable paying a Violation / Permit using Payroll Deduction. First go to System Conf...
Setting up Quick Pay/Guest Payments
Introduction Guest Payments allow users to quickly lookup and appeal and/or pay their ticket wit...
Convenience Fees
Difference between Transaction fees and Convenience fees:Transaction fees are independent of OPS-...
Payment Reconciliation: Submitted / Processed
The Payment Reconciliation page can be found under Payments -> Payment Reconciliation: On this...
Accepting a Student Account Payment from the Admin Portal
Accepting a Student Account Payment To Begin lets select a permit to purchase. In this case the ...
Payment for a locker from the Admin Portal
Paying for a locker. To begin click on the Lockers menu item in the user's profile on the admin ...
Admin Portal Permit Purchase with Credit Card
The Permit We begin by going to a user's dashboard on the admin portal and proceeding to the P...
Admin Portal Cash, Cheque or Debit Payment
Purchasing a Permit To begin let's have a look at purchasing a permit for the admin portal. Sele...
Paying for a Violation from the Admin Portal
Searching for a Violation There are two methods to searching a violation. You can place the viol...
Payment Data Export via Banner SFTP
Configuration There are several items that must be configured in order for the right information...
Search Payments
Accessing the Report From the Payments menu click on Search. The page will refresh with the P...
Banner Report
Generating the Report To begin look for the Banner Report menu item under the Payments Menu T...
Flex Payments
Configuring a Lot For Flex Payments To begin create a Flex Payment Lot and added 10 permits to i...
Payroll Deduction Report
The Payroll Deduction Report To access the report: Go to the Payments Menu and select Processed ...
Setting Payment Types by User Type
Configuring Payment Types The first step is to find the user type you wish to apply the permissi...
Payroll Deduction Workflow
Purchasing a permit using Payroll Deduction In this scenario Patricia Birch will purchase a perm...
Admin Portal Violation Payments with Credit Card
Paying a Violation with Visa Log in with your admin credentials on the admin side. Navigate ...
Failed Payments Report
To access the report go to the Payments drop down menu and select Search Failed Payments. ...
Mark Items as Paid
Marking Items Paid Menu Option Hover over Payments and click Mark Items Paid Select Items...
Payment Adjustments
Releasing a Permit. If you know the permit number perform a permit search. If you do not know ...
Electronic Fund Transfer Configurations
Setup by Tomahawk If you will be using EFT as a payment method, you must provide Tomahawk with t...
Paying a Violation Anonymously on the Administrator Interface
To begin, go to the Violations Menu and select Search. Enter either the Ticket Number or the L...
Permit Purchase by an Admin
Purchasing a Permit To begin go to pbirch's user profile and click on the Parking menu item. ...
Transact Campus/CashNet Hosted Payment Setup
Setting up the Payment Page Details you will have to provide to OPS-COM support Setti...
TouchNet (uPay) Hosted Payments
Credentials Required: Your TouchNet Account Manager can provide you with the following informati...
SchoolPay
Add a new Payment Type: You can create a new payment type by selecting System Configuration → Pa...
PayPal
Step #1: Create a PayPal Account Configure OPS-COM with your PayPal email address, selected curr...
OpenEdge Hosted Payments
Credentials Required: Sign up for your new OpenEdge Account Here: OPS-COM / OpenEdge. On the s...
Moneris Checkout
Information the client will supply: store_id: store#api_token: xxxxxxxcheckout_id: xxxxxxxx...
Moneris Hosted Paypage
Setting up Moneris Gateway [Step 1] - Login to your Moneris account: Development/Testing Logi...
Chase Exact Hosted Payments
Setting up Chase Exact Payments In order to configure the client OPS-COM site to use Chase Exact...
Bambora Checkout
To properly configure your Bambora/Wordline payment type in OPS-COM you will require two separate...
Bambora Hosted Payments
OperationsCommander (OPS-COM) supports Bambora as a compatible hosted payment provider. Please...
Authorize.Net
Development: https://sandbox.authorize.net/ This space is primarily for development against th...
Hosted Payments
OpenEdge Hosted Payments Bambora/Worldline Hosted Payments Bambora/Worldline Checkout Moner...
Technical Schematic - Step #1
Setting Up Send an email to the offenders primary driver that they have a new violation. Gene...
Automatic Violation Notice
The Automatic Violation Notice Script sends New and Past Due violation notice emails to ParkAdmin...
Collections Module
Accessing the Collections Module There are several steps leading up to a collection since ofte...
What does a refund look like in the system?
Locate the user profile for the user you want to refund for. Note: The top right-hand corner will...
Cancel Transaction
Cancelling On the Transaction Details screen you can see the different options available. You ca...
Adjustments
Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the...
Adjusting a violation to zero dollars
Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to...
Types of Reimbursement
Cancel Transaction To cancel a transaction before a payment is processed When would you can...
Payment Processing Models
Using a Gateway This is being phased out as the method for handling payments. Using Hosted Pa...
Payments and Transaction Flow
The flow is a 3 step process, which includes: User/Admin link item to user User makes paymen...
IncidentAdmin
Active Dispatch Logs (BETA)
When do we use this? Dispatch Logs allows administrators/dispatchers to record and track all inq...
Viewing an Incident
You can get to the view incident screen from multiple areas. Searches, reports, links from othe...
Filling out the Incident Form (WIP)
Here is a sample of what the Incident report looks like. Basic information describing what occurr...
Incident Checklist
Accessing the Checklist To access the checklist go into any incident and click on the Checklist ...
My Incident Tasks
Accessing your Tasks To access your tasks, click on Incidents, then click My Tasks To view t...
View Cameras
To view the cameras, go to Incidents icon, and click on View Camera 2. Next, you will...
Related Occurrences
Click the 'Incidents Menu' select 'Search Incidents'. In the Occurrence# field enter the I...
Dispatch Logs
Reviewing Dispatch Logs Hover over the Incidents icon, Dispatch, and select Dispatch Logs. ...
View Open Incidents
1. Hover over the Incidents icon and select View Open Incidents. 2. This will take administrat...
Incident Summary Report by Sub-Location
1. Hover over the Incidents icon, click Reports and select Sub-Location Report. 2. This will b...
Incidents Summary Report by Category
1. Hover over the Incidents icon, click Reports and select Report by Category ...
Incidents Summary Report
Hover over the Incidents icon, click Reports then select Summary Report. This will take you ...
Recent Incidents Summary Report (Last 30 Days)
1. Hover over the Incidents icon and select Recent Incidents. 2. This will bring up a table ...
Incident Reports
Recent Incidents Summary Report (Last 30 Days) Incidents Summary Report Incidents Summary...
Editing Incidents
From the Incident Information page, select the 'Edit Incident' button Enter or change any ...
Incident Entry
1. Hover over the Incidents icon and select Incident Entry. 2. This will take you to the Opene...
Search Incidents
1. Hover over the Incidents icon and select Search Incidents. 2. This will take you to the Sea...
Configuring Incidents
Here is the list of items that would have to be set up in the system prior to using the incident ...
IncidentAdmin Workflow
Incidents can be reported in several ways: Campus Security may observe violations as they occu...
🚓Violations/Citations and Appeals - ViolationAdmin
Violations From Static Cameras / Mailout Violations
Violations/Infractions can be created from a report that looks at chalk records. Before this can ...
Spoiling a Violation
How to Spoil a Violation To spoil a violation start by searching for the violation through the Q...
Cancelling a Violation
How to cancel a violation Hover over Violations, select Search Enter the violation being ca...
Hiding Zero Dollar Violations
Hover over 'System Config' and click 'System Settings' Click 'Violations' to open the Vio...
Violations by Pay Type by Month Report
Running the Report To begin go to the Violations menu and hover over Reports. Select List By Typ...
List Overdue Report
Accessing the Report From the Violations menu hover over Reports and click the List Overdue menu...
Summary Report by Officer
1. Hover over the Violations icon and hover over Reports. Click on Summary Report by Officers in ...
Violations by Officer Report
Using the Report Hover over Violations and click Reports, Report by Officers. The Violations ...
Paid Violations Summary by Type Report
Accessing the Report Hover over the Violations icon and click Paid Summary by Type. The Paid ...
Violations by Location/Officer Report
Using the Report Hover over the Violations icon and click Report by Location/Officers. The Vi...
Search Repeat Offenders Report
Introduction The search repeat offenders page allows site admins to find vehicles and users on t...
Restricting Payment of Violations in Court Requested Conviction (CRC) Status
Click System Config, System Settings to ensure the settings that pertain to Collections are se...
Printing the Certificate of Parking Infraction
Create Form 11 Template If it already exists, the Form 11 template will be found under the Conte...
MTO Annual Report
Running the Report To begin go to the Violations menu and hover over Reports.Select MTO Report f...
Collections - Flag as Sent to Collections
To set the flag, open the violation search page. Enter the violation that is being flagged...
Municipal Violations and Collections
Introduction Municipal clients located within Ontario have specific processes for violation offe...
Handhelds Devices Settings
Navigate to Handhelds Devices Select System Configuration → Violations → Handhelds Devices. ...
Appeals Report
To review appeals as an admin hover over the Violations icon and click Appeals and then select Ap...
Edit a Violation
Searching for the Violation Follow the steps to search for a violation - Search for a Violation ...
Paying a Violation
Click Violations then Search. 2.The Violation Search screen displays. Enter the violation ...
Search for a Violation
To search for violations hover over the Violations icon and click Search. The Violation Sear...
Configure Violations to a Person
Setting up Violation Entries Before you can issue violations you must enable Link violations to...
Manual Violation Entry
Entering a Violation Hover over the Violations icon and click Violation Entry. The Enter Ba...
Security PIN on Violations - How is it used
The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Tic...
Ticket Warnings Explained
Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of th...
🧾Company Manager and Invoicing - FinanceAdmin
Re-Sending an Invoice
Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, i...
Cancelling an Invoice
Cancelling an Invoice If a company would like users removed or changes made after the invoice ...
Invoice Search
Searching for an Invoice First, navigate to the invoice search page. The page can be found un...
Permit Invoicing
Invoice Preparation Before invoices can be prepared, there must first be an invoice number set. ...
Sending Invoices in Advance of Payment
To begin, start a regular rollover process, by going into the Permits menu and selecting Active...
Company Setup and Invoices
Create the Acme company An Admin for ABC Parking must create a company entry for ACME in OPS-COM...
🚗Permit Management - ParkAdmin
Setting Permit State for a Lost or Stolen Permit
This process will explain how to set the state of a permit to lost. It will also illustrate the p...
Altering the Price of Unpaid Standard Permits
Introduction Sometimes it may be necessary to change the price of a standard permit before it ha...
Selling Permits Using Tablet Kiosks with OPS-COM
With the use of third-party apps, many tablets can be set up to act as kiosks. This means that an...
QR Code User Experience
The User Experience The user will scan the QR code with their phone and be taken to the Pur...
Real-Time Parking Map
System Settings To begin using Real-Time Map for a specific lot, you must set up the functionali...
QR Code Guest Temporary Permitting
Quick Steps to Configure Zero Dollar or Paid QR Codes System Configuration ->Users ->Types -...
Parking Logix - Parking Sensor Integration
Enable Parking Logix Integration Before you can use the Parking Logix integration on your system...
Pay Station Status
Searching Pay Station Status To get to this report hover over Parking Management → Temporary Per...
Active Deposit Report
Navigating to the Deposit Report You can find the active deposit report by going to Parking Mana...
Zebra Sticker Printers
Creating the Template To use sticker printers you first need to create a new template to be use...
Printing Permit from Home Setup
Setup Printable Permit Template Before you can allow your users to print from home you must set...
Validator Admin Groups
User Level Capabilities within the Validator Tool Here is a description of what each user level ...
Validate Parking Report
To access the report, the admin responsible for parker validation would need "View Validator Re...
Managing Validator Records
In this example, we will add a validation for a vehicle with the plate number BIRCH in the GARAGE...
Branding the Validator Tool
Accessing the Validator Pages to Edit the Look and Feel From the System Config Menu click on Sys...
The Validator - a Parking Validation Utility
You must create a new role to apply the permissions correctly. For more information refer to this...
Apply Temp Permit to User Vehicles
To begin, you must set the ability to apply the permit to multiple vehicles in Lot Administrati...
LPR Audit Log
Viewing the LPR Audit Log To access the LPR Audit Log, go to the Parking Management menu and hov...
Viewing and Editing LPR Events
Hover over 'Parking Management' then 'License Plate Recognition.' Click 'View LPR Events'. ...
Improve LPR Read Rates
What is the optical range for the reader? The sweet spot for plate reads is 1.5 to 2.5 meters be...
Text2ParkMe - Active Permits
1. In Parking Management, hover over the Permit Management icon and select Text2ParkMe - Active P...
Text2ParkMe - Usage
In Parking Management, hover over Permit Management, Temporary Permits, and click 'Text2ParkMe' t...
Refundable Parking Deposits
Setup Deposit Options Setup and manage your Deposit options. Apply Deposit Types Now that you...
Access Cards - Search
1. In Parking Management, hover over the 'Permit Management' icon and click 'Access Cards' then '...
Hang Tag Printing
Printing Hangtags In Parking Management, hover over the Permit Management icon and click Hang T...
Temporary Permit Printing
1. In Parking Management, hover over the Permits icon and click 'Temp Permit Printing'. 2. In ...
Releasing a Permit
If you know the permit number perform a permit search. If you do not know the permit number, go...
Permit Switch
Performing Permit Switches Between Permits Select the lot that the user's permit is currently ...
Permit Search
In Parking Management, hover over the Permit Management icon and click 'Permit Search': Enter ...
Managed Wait List
Set Up To set up the system to be able to use this you need to set up 3 settings Select the c...
Permit Sales Report
In Parking Management, hover over the 'Permit Management' icon and click 'Reports' then 'Permit S...
Lot Value Report
In Parking Management, click 'Reports' then 'Lot Value Report'. The 'Lot Usage' screen will di...
Invoiced Permits Report - Billing Summary by Date by Lot
Permit Invoicing Searching for an Invoice Click Allocations > Invoice Search. The...
Midnight List (Permits)
In Parking Management, hover over the Permits icon and click 'Reports' then 'Midnight List'. A...
Temp Permit Sales Report
Under Parking Management, hover over the Permit Management icon and click Reports followed by Tem...
Active Permits Report
Navigating to the Report In Parking Management, hover over the Permit Management icon and click ...
Detailed Permit Sales Report by Lot
Hover over Parking Management, Reports and click Detailed Permit Sales Report. The Detaile...
Permit Sales by Lot by Month
1. In Parking Management, hover over the 'Permit Management' icon and click 'Reports' then 'Permi...
Student Permit and Postal Export
1. In Parking Management, hover over the 'Permit Management' icon and click 'Student Permit and P...
Awaiting Payment - Permits
Awaiting Payment Report To begin hover over the 'Permit Management' icon and click 'Awaiting Pay...
Wait List Report
Getting to the Wait List Report In Parking Management, hover over the Permit Management icon an...
Waiting List
Managing The Waiting List In Parking Management, hover over the Permit Management icon and click...
Non-Student Wait List
1. In Parking Management, hover over the 'Permit Management' icon and click 'Waiting Lists' then ...
Company Permit Report
In Parking Management, hover over Permit Management and click Reports then Company Permit Repor...
Parking Management Reports
Company Permit Report Non-Student Wait List Waiting List Wait List Report Awaiting Paymen...
Rollover: Auto Selection and Automatically Processing Payments
Using Credit Cards on File to Purchase Recurring Permits There are two prerequisites to this fun...
Preventing Permit Rollover after Cancellation
Purchase a permit as an Administrator for any user. Locate the permit on the Profile page and cl...
Enabling Permit Rollovers without Previous Payment
Hover over the System Config menu and click System Settings. The 'Manage System Settings' ...
Performing Permit Rollovers
When to Rollover Permits Patrons who pay by payroll deduction or through credit card purchases c...
Sales Window Management
Creating a new Sales Window To create a new Sales Window click NEW The Create New Sales W...
Setup Lots to Use Text2ParkMe
Text2ParkMe (T2P) allows users to pay for temporary parking via SMS (text) messaging. Text2ParkMe...
Setting Up A Lot To Be Visible and Available To The End User
This instruction outlines the six factors that come into play when creating a lot for permit sale...
Single Allocate
This allows you to add individual permits to lots instead of adding an entire range as in the pre...
Adding Permits to a Lot
This article describes the process of adding permits to lots. Permits can be added individually o...
Permit Allocations
Adding Permits to a Lot Single Allocate Archiving and Restoring Permits
Planning Lot Groups and Lot Zones
Lot Groups allows you to group similar lots together to be seen as a single entity in OPS-COM. A ...
Lot Groups
Lot Groups allow you to group similar lots together to be seen as a single entity in OPS-COM. A ...
Using Permit Proration
Proration is a permission that can be given to an admin user. It allows them to sell a permit to ...
Pricing and Lot Admin
The Pricing and Lot Admin page allows you to add new lots as well as to edit the price of a permi...
🔒Locker Management
Non Returning Users Report
At the end of a semester, students are required to re-rent a locker. This report helps find stude...
Locker Sales Windows
Quick Steps: Hover over Locker Management and click Sales Window. Click Add Sale Window to...
Locker User Types
Locker User Types You must create the Locker User types you wish to use in OPS-COM. To do so Hov...
Locker Troubleshooting
Basic test for checking if the locker availability is set correctly when using Locker UserTypes.
Midnight List (Lockers)
The Midnight List is a list of lockers due to be cleared out of the system at midnight. These loc...
Allocate Lockers
This guide walks you through the process of allocating lockers, adding buildings, areas, and lock...
Awaiting Payment (Lockers)
This article shows admins how to manage and communicate with users who have pending payments for ...
Locker Switch
The Locker Switch option allows administrators to change the locker that is associated with a par...
Locker Search
The Locker Search option allows administrators to search locker(s) to be able to view/edit detail...
🧰Tools / Miscellaneous
System Dashboard
The system dashboard has been reworked to provide greater flexibility. Items on the dashboard are...
Quick Search Tool Functionality
The Quick Search tool allows you to quickly find information in OPS-COM by searching specific fie...
Edit the Landing Page Messages
When you sign in to OPS-COM initially, you are presented with a landing page. This message is ref...
Disable Browser Auto-fill and Auto-Complete
When using OPS-COM to complete a User Profile, the browser's auto-complete feature can cause prob...
👥User Management
Forms Admin
The Forms options allow users to communicate with the organization about special requests. Pleas...
DNTT - Do Not Ticket or Tow
The DNTT (Do Not Ticket or Tow) feature allows administrators to apply a condition on a vehicle t...
Duplicate Vehicles
Duplicate vehicles in the OPS-COM system can cause quite a bit of confusion especially when there...
Search by Plate
The Search by Plate option allows Administrators to locate vehicles, and view the user, vehicle d...
Edit Primary Driver
The designation Primary Driver is put in place to identify the owner of the vehicle in most cases...
Bulk Email Users
The Email Users functionality allows administrators to email users with notices or important info...
Bulk User Type Change
The Bulk User Type Change tool allows administrators to change User Types in bulk. This is useful...
User - Incident History
We are in the process of converting this page and will update once fully converted. There are a ...
User - History Tab
The History tab allows administrators to view/edit all transactions and adjustments (locker reser...
User - Payments Tab
The Payments tab allows administrators to process user payments for one or all payment types due ...
User - Parking Tab
The Parking tab allows administrators to sell parking permits (standard parking permits and tempo...
User - Vehicles Tab
The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove ve...
User - Purchase a Locker
The Lockers tab on the User Landing Page allows administrators to rent lockers to users. Users c...
Using Tax Exemption
Tax Exemption Codes are supported in the OPS-COM system. If a user has a tax exemption code on t...
Payment Management (Subscriptions)
Subscriptions are used to allow you to tag a default method of payment for any permits that you r...
User Profile Landing Page
The User Profile Landing Page is the first page you are presented with when accessing a user's pr...
Unlink a Vehicle from User Profile
Users come and go in the system, and so do their associations to vehicles. This page deals with ...
User Search
User Search allows administrators to find user information to view/edit. Quick Steps: Go to...
Registering a New User
To start using the OPS-COM User Portal, all customers must register as a new user. User Registrat...