Skip to main content

Resetting an Administrators Password

Ressetting a Forgotten Admin Password


From the Admin Login page click on Forgot your Username or Password to begin the process.

image.png

You will be prompted to enter your valid email address. This address must match the currently one that exists on the Admin user's Profile.

image.png

Once you have entered the email address click on Send Reminder to proceed.

image.png

The screen wil refresh and you will get a message indicating an email has been sent with a reset password link included.

image.png

This is a sample of what that email could look look like. This email can be edited and configured in Email Templates. See Lost Passwords.

image.png

image.png

Once a new password is chosen and entered, click on Reset Password to complete the process.

image.png

The admin will now be able to log in using the new password they entered.

image.png